April 18, 2014

Listening to the Voice of the Customer

listen-1Des Moines Water Work is committed to delivering exceptional service to its customers. As part of this commitment, we want to ensure that our customers are receiving superior customer service and support.

Des Moines Water Works has retained Essman/Research, an independent marketing research company in Des Moines to conduct random telephone surveys with our customers and to tabulate the survey results. The “Voice of the Customer” surveys will be conducted the weeks of April 21 and 28.  The purpose of the research is to gauge customer satisfaction with products and services received from Des Moines Water Works.

We value your opinion and ask for your assistance with this important customer research.  Please be assured that individual responses are strictly confidential. The survey data will be used solely to improve the quality of Des Moines Water Works’ products and services to our customers.

Posted by: Laura Sarcone 1 Comment
Labels: , , , , Posted in Customer Service, Customers

One Response to “Listening to the Voice of the Customer”

  1. June 25, 2014 at 12:50 pm, Listening to the Voice of the Customer | Des Moines Water Works said:

    […] conduct 400 random telephone surveys with Des Moines Water Works residential customers. The 2014 “Voice of the Customer” survey was conducted to assess current perceptions of Des Moines Water Works, specifically […]


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