October 29, 2020

Important Information About Your DMWW Account – New Billing/Payment System Coming Soon

Des Moines Water Works (DMWW) in late November will launch new online billing and payment solutions to provide faster, more secure and more convenient payment services to our customers. All financial information will be stored using Payment Card Industry (PCI) compliant systems. Your DMWW account number will change. If you pay through your financial institution, please update your stored information with your new customer/account number. 

The new system offers more ways to view and pay your bill. Make a quick, one-time payment without registering, or create an account to enjoy additional features such as automatic payments, saving payment information for later use and viewing billing history. 

Other convenient and secure features include:   

  • Email Reminders – Receive a reminder when your bill is ready, when a scheduled payment is pending and after making a     payment.   
  • Pay by Text – Receive text notifications about your bill. Pay through text message with your default payment method. Sign up for this feature when making an online payment or within your account.   
  • Automatic Payment Options:·
    • AutoPay – Automatically pay the invoice amount on the due date.
    • Recurring Scheduled Payments – Set up a schedule to pay a fixed amount or the invoice balance on a specific day of the month.

With the new payment system, convenience fees for select payment options will change:   

  • All credit/debit card payments made online or by phone will have a $2.75 per transaction fee. This includes payments made by recurring credit card.   
  • The transaction limit for credit card payments will change to $500 per transaction.  

DMWW is committed to ensuring customers have a no-cost electronic payment method available. All electronic check (ACH) transactions, including automatic payments using E-check, will be free of charge.
The new fee structure and account numbers changes go into effect when the billing and payment systems are launched in late November.

For more information, call a Customer Service Representative at (515) 283-8700.

Posted by: Laura Sarcone 5 Comments
Labels: , , Posted in Customer Service, Customers, Uncategorized

5 Responses to “Important Information About Your DMWW Account – New Billing/Payment System Coming Soon”

  1. November 04, 2020 at 5:29 pm, tina said:

    there is a message in blue right above this section that cannot be seen in its entirety and the page cannot be sized or manipulated to see all of it


  2. November 04, 2020 at 7:18 pm, Joseph A Toubes said:

    I have you do an automatic withdrawn from my bank. Do I need to change anything? I recall I had to give you my routing and account information. So do I have to set this up again???


    • November 05, 2020 at 7:46 am, Laura Sarcone said:

      Hello, Joseph
      Reoccurring Direct Pay with us remains free and will convert over to the new system. If you use Bill Pay through your bank, you will have to update your new customer/account number at your bank.


  3. November 06, 2020 at 2:52 pm, Thomas Nelson said:

    How am I supposed to change my account number at my bank? Are you going to email me or form to fill out so I can change the account numbers at the bank for automatic payment so I’m not charged for recurring payments on my card? Please let me know soonest available time.
    Thank you
    Thomas Nelson


    • November 06, 2020 at 2:57 pm, Laura Sarcone said:

      Hello, Thomas.
      Your December DMWW statement will include your new customer/account number. To avoid credit card fees, you can sign up for DirectPay with a checking or savings account. You can sign up now and that will carry over to the new system. You can sign up with this form: http://www.dmww.com/upl/documents/library/direct-pay-form.pdf.


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