May 13, 2013

Water Service Line Coverage FAQ

Des Moines Water Works is pleased to offer a low-cost water service line coverage program now available through HomeServe. This coverage offers protection for water service line breaks for single-family residents in the City of Des Moines and Des Moines Water Works’ total service areas. This program is voluntary and offers customers additional choices. The decision to participate is entirely yours.

QHomeServe DMWW Coverage: What am I responsible for?
A:  As a homeowner, you are responsible for your water service line, from Des Moines Water Works water main to the water meter inside your home. The decision to insure this risk is entirely yours.

Q: How does the coverage plan work?
A:  Step 1:  In the event of a home emergency, just call HomeServe toll-free at 1-855-695-1493.
Step 2:  A local, licensed and insured plumber will be dispatched to your home to make your repair or replacement.
Step 3:  Once covered repairs are completed, just sign the repair form and HomeServe pays the plumber directly for you.

Q: What is included in the Water Service Line Coverage Plan?
A:  You will be covered for qualified costs to repair or replace the broken or leaking exterior water service line, from the water meter inside your home to the Des Moines Water Works water main, including the cost to repair the exterior shut-off valve. This includes all service call charges, labor and materials for covered repairs, and basic restoration – so you’ll have no bill to pay for covered repairs. HomeServe coverage also covers situations where a customer’s meter is located in an outside meter pit, covering the line from DMWW’s main to the point where the line enters the building.

Q: How much does it cost and where do I send my payment?
A:  The coverage costs $4.99 a month. Customers who sign up will be billed directly on their monthly Des Moines Water Works bill.

Q: How can I obtain more information and/or purchase the HomeServe policy?
A:  You can contact HomeServe directly at 1-855-695-1493 or visit Des Moines Water Works’ HomeServe page.

Posted by: Amy Kahler No Comments
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