Your water meter is read each month to determine your water consumption. Meters are typically located in your basement, although most residential and commercial meters are read by remote equipment which does not require Des Moines Water Works (DMWW) staff to enter your home or business. Each month, your meter read is displayed on the bottom of your statement. If your meter is easily accessible, you can read the water meter yourself to verify the reads against your statement.
The readings are displayed like the odometer on your car and read from left to right. Most meters in Des Moines measure in cubic feet, and typically reflect six digits. The first four digits on the meter are shown verbatim on your statement (exception: any leading zeroes are omitted). However, DMWW bills only in hundred cubic feet increments, so the last two digits on your statement will always be “00,” regardless of what is shown on your meter.
DMWW’s automated radio frequency meter reading equipment in most of our service areas allows DMWW to receive two meter reads each day, and these reads are available to you via your online account at www.dmww.com. If your consumption is higher than expected, you can monitor your daily reads at any time by querying your meter reading data on our website. If, after monitoring your daily consumption, you believe you may have a leak, don’t hesitate to call us at (515) 283-8700 and visit with a customer service representative about what may be causing the high consumption.