Posts Tagged ‘DMWW’

January 18, 2018

Community Partnerships

Des Moines Water Works is committed to being a vital contributor to the betterment of our community.  Each year, we consider contributions and sponsorships with external organizations that advance the utility’s mission, vision and strategic initiatives.  In 2017, Des Moines Water Works provided over $13,000 to local organizations with curriculum or events designed to build awareness and appreciation for the value of water as a vital resource or build awareness for source water quality and quantity.  A few of these organizations include: Community Youth Concepts, Polk County Conservation, Water Rocks! and Whiterock Conservancy.

More information about Des Moines Water Works’ sponsorship program and an online sponsorship application is available at www.dmww.com/about-us/sponsorships. All requests for in-kind and/or financial support must be made by February 28 of each year using the online form.

Des Moines Water Works thanks its community partners working to provide education, appreciation for and accessibility of safe and affordable drinking water.

Posted by: Laura Sarcone No Comments
Labels: , , Posted in About Us, Customers January 16, 2018

Des Moines Water Works Becomes First U.S. Water Treatment Facility Certified for ISO 50001 and Superior Energy Performance Program

Des Moines Water Works recently became the first U.S. water treatment utility to certify a plant to the ISO 50001 standard and Superior Energy Performance® (SEP) program.  The SEP program has long helped industrial and commercial organizations establish energy management systems that meet the widely respected ISO 50001 standard and achieve verified energy and cost savings.  As the first certified facility in the water sector, Des Moines Water Works’ Fleur Drive Water Treatment Plant has paved the way for similar facilities nationwide to increase efficiency, cut costs, and demonstrate responsible management of resources.

Aerial photo of Des Moines Water Works’ Fleur Drive Treatment Plant.

Water treatment facilities across America increasingly face aging infrastructures and rising costs.  According to the Electric Power Research Institute, U.S. water and wastewater treatment and distribution systems purchase nearly 70 billion kWh annually (about 1.8 percent of U.S. electricity consumption).  Low-cost operational changes enabled by an energy management system can sustainably reduce operating costs to enable reinvestment in infrastructure or control rates.

Des Moines Water Works has taken a pro-active step in good stewardship of energy and ratepayer dollars by implementing a comprehensive energy conservation and management program.  Energy costs are a significant portion of the utility’s operational budget, so focusing on developing and implementing an energy management system is a crucial step in this stewardship.

Des Moines Water Works worked closely with U.S. Department of Energy (DOE) to implement ISO 50001 and SEP.  The utility has pursued energy-saving strategies for decades, but in 2014, the utility raised the bar by joining the SEP pilot for the water/wastewater sector.  In 2016, Des Moines Water Works joined DOE’s Better Plants program and set a goal to increase energy efficiency 25% utility-wide by 2026.  In the following year (2017), the utility joined the Better Plants Challenge, which involves a commitment to share their solutions.

ISO 50001 and SEP helped the utility establish a formal structure to embed energy management processes and reporting into normal business procedures, ensuring the retention and growth of energy savings over time.  By implementing a rigorous energy management system certified to ISO 50001 and Superior Energy Performance, Des Moines Water Works’ Fleur Drive Water Treatment Plant increased its energy performance 2.7% in a single year and is now well-equipped to continuously build on those savings in the years ahead.

ISO 50001 has empowered employees at Des Moines Water Works to incorporate energy-saving actions in day-to-day operations, for example:  taking into consideration how and where energy is used, the cost of energy, and its impact on water rates.

“This new culture of managing energy performance will help the Des Moines Water Works expand its energy and cost savings to benefit the environment and our water customers,” said Bill Stowe, Des Moines Water Works CEO and General Manager.  “The certification is a clear indication to Des Moines Water Works customers and employees that we will lead in providing about good stewardship of natural resources, improving energy performance, and reducing carbon emissions.”

Posted by: Laura Sarcone No Comments
Labels: , , , Posted in About Us, Green Initiatives, Infrastructure January 8, 2018

Des Moines Water Works’ 2018 Legislative Priorities

Des Moines Water Works believes meaningful water quality legislation that protects the health of Iowans should be Iowa Legislature’s number one priority; not “pass what we have, and move on.”  Passing legislation and then crossing our fingers and hoping it works is no way to address our water quality issues in our state.  It is also fiscally irresponsible at a time when the state budget has serious constraints and adds to the public health crisis for all Iowans, rural and urban.   Des Moines Water Works will advocate for the following priorities in 2018:

  1. Make the Raccoon River Watershed a Top Priority
    • The watershed provides drinking water to 500,000 Iowans  (one-sixth of the state’s population).
    • Address urgent water quality problems: escalating nitrate concentrations – data show levels have been climbing for decades.
    • Stop pollution that causes serious health threats: blue green algae (cyanotoxins).
    • Fully fund and support subwatershed WMAs (Watershed Management Authorities) that are already formed – North Raccoon, Beaver Creek, Walnut Creek WMAs.
  2. Create Adequate, Sustained Funding Mechanism to Clean Up Iowa Water
    • Adequate and sustained funding mechanism for a targeted, holistic approach to water quality, that includes accountability and measures of progress.
    • Stop pollution where it starts and make the watershed safe for all residents.
    • Funding must not pit conservation/water quality against other vital state services.
    • Require water quality monitoring at the watershed level to ensure effective use of public funds with public access to the data
  3. Give Explicit and Specified Authority and Responsibility to Drainage Districts
    • Require consideration of environmental impacts before new tiling.
    • Give authority to require, monitor and enforce mitigation at edge-of-field.
    • Require water quality monitoring at the district level.
  4. Local Control of Drinking Water
    • Local solutions must be created collaboratively at the local level.
    • A one-size fits all approach for public health issues is bad politics. Home Rule is the best policy for drinking water.
    • Ensure economic growth, public health and supply, by leaving drinking water governance to local water experts.
Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in About Us, Public Policy, Water Quality January 4, 2018

2018 Budget and Water Rates

The Board of Water Works Trustees approved a seven percent rate increase for most customers at their regular monthly meeting in October meeting.  The 2018 rate increase equates to an additional $2.18 per month for water charges for the average four-person household (using 7,500 gallons) in Des Moines.  In addition, a five percent increase for the Wholesale With Storage rate was approved.  The rate increases will result in approximately $2.6 million of increased water revenue for 2018.  New water rates will go into effect April 1, 2018.  A complete listing of Des Moines Water Works’ 2018 water rate structure is available at  www.dmww.com/about-us/announcements.

The Board of Trustees subsequently approved the 2018 calendar year budget at their November meeting, which includes revenue from 2018 rate increases for all service areas.  The 2018 budget includes $63.9 million of operating revenue.  The 2018 operating expenses are budgeted at $43.4 million, an increase of $1.7 million from 2017, primarily due to increases in labor and benefits and treatment plant maintenance expenses.  Capital infrastructure costs are budgeted at $33.2 million. In addition to operating and capital expenditures, $4.3 million will be spent on debt repayment.

As the Board moves toward greater investment in the water utility’s infrastructure, rate increases and annual budgets will be more consistent with the challenges of producing and delivering safe drinking water to its 500,000 central Iowa customers.

Posted by: Laura Sarcone No Comments
Labels: , , , Posted in Board of Trustees, Rates December 29, 2017

On Call 24/7 to Respond to Main Breaks

As cold weather arrives, water main breaks can become more common.  The months of December, January and February bring the highest number of water main breaks.  Des Moines Water Works (DMWW) crews repair an average of 300 water main breaks each year.  Although DMWW has a proactive and aggressive main replacement program, underground water mains can break for a number of reasons including corrosion, frost heave, water temperature, and pressure fluctuations.

When a water main breaks, generally water comes to the surface and flows across the ground to a storm sewer or waterway.  Large water main breaks can reduce water pressure in the area and the flowing water can cause damage.  If you witness a main break or see water flowing in the street, please call Des Moines Water Works Dispatch at 283-8772.  Des Moines Water Works is committed to providing our customers with safe and abundant drinking water.  To honor that commitment, DMWW crews are on call 24 hours a day, 365 days a year to respond to main breaks, ensuring that your service is restored as quickly as possible.

Once a water main break has been confirmed, the exact location of the break is determined using acoustic leak detection equipment.  This equipment listens to the sound the water makes as it exits the pipe and can determine the location of the leak based on the intensity of the sound.  When the location of the leak has been determined, water service in the area must be shut down so the break can be repaired.  Des Moines Water Works uses CodeRED to communicate water outages to affected customers.  For more information and to sign up for CodeRED alerts, visit: http://www.dsmh2o.com/automated-notification-system-2/ 

The safety of our employees and the public during a main break repair is a top priority.  Special attention is given to trench safety which protects our employees and to traffic control which protects our employees as well as the traveling public.  Before the water service is restored, the repaired water main is flushed and sampled to restore the best possible water quality.  An average main break takes 4-6 hours to repair.  You can find current water outages at www.dmww.com.

When the water comes back on, there will likely be air in your water service piping.  It is a good idea to run the first water after an outage through a faucet that does not have an aerator screen, such as a bathtub. Open faucets slowly to allow the air to escape.  Air will make a spurting or hissing sound as it escapes through the faucet.  Once the water is flowing, allow the faucet to run for a minute or two. The first water may be cloudy due to air in the water or particles that dislodge as the pipes fill with water. This should clear fairly quickly.  If water is cloudy throughout the house and it does not clear after allowing the water to run for several minutes, contact Des Moines Water Works Dispatch at 283-8772.

If the kitchen or bathroom faucets do not perform normally following a water outage, it may be necessary to remove the aerator screen.  Typically, the aerator can simply be unscrewed from the faucet. Inspect the screen for small particles and rinse away any you find.  Reinstall the aerator and test performance of the faucet again.  If you experience difficulties such as low pressure throughout the house following a water outage, contact Des Moines Water Works Dispatch at 283-8772 for assistance.

Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in Customer Service, Customers December 11, 2017

Real-time Analyses for Emerging Contaminants

Scientists in all areas of life science, including basic research, biotechnology, medicine, forensics, diagnostics, and industry, are utilizing molecular techniques in a wide range of applications.  Real-time or quantitative polymerase chain reaction (qPCR) is a widely used method in many of these areas of science and is the most studied of the new methods for detecting and quantifying microbes (i.e. bacteria, viruses, protozoa, etc.) in water.

This technology has many advantages, which make it attractive for measuring microbes in water.  The qPCR method is very specific to the target organisms being detected. In addition, the qPCR technology is very rapid, with results in about two to three hours (compared to detecting and identifying microbes with cultural methods that require about 24 hours, with some microbes requiring several days or weeks before they appear in culture).

Des Moines Water Works recently purchased qPCR equipment which will allow staff to greatly expand monitoring capabilities, with the ability to look for a multitude of organisms from a small amount of sample utilizing a single instrument.  Specifically, staff will begin analyzing toxic versus non-toxic blooms of cyanobacteria, as well as specific gene targets for toxin production.  Harmful algal blooms (HABs), which are large, rapid-growing populations of cyanobacteria, are caused by excess nutrients from farm fertilizer.

In some instances, cyanobacteria contain genes that allow them to produce toxins, which raise health concerns.  In 2014, the City of Toledo, OH, issued a “do not drink” order for several days to its 500,000 customers.  A toxin released by cyanobacteria in Lake Erie contaminated the water supply.  The toxins produced by cyanobacteria are unregulated and emerging contaminants; however, Des Moines Water Works has embraced the health advisory and protocols, and has invested in new protocols and equipment to monitor proactively.

 

Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in Source Water, Water Quality, Water Treatment October 16, 2017

Des Moines Water Works Inaugural Citizen Water Academy

Des Moines Water Works hosted 24 participants (including metro area County Supervisors, Public Works Directors, public health professionals, and business, neighborhood and education leaders) for the first session of the Citizen Water Academy on October 12; which coincided with a nationwide initiative called, “Imagine a Day Without Water.”  While most people understand that water is important, many still take it for granted.  It is our hope that participants not only come away from the Citizen Water Academy with a better understanding of their local water utility, but are also equipped to help lead the discussion on important water issues in our community.

The concept of a Citizen Water Academy is not one that was born here at Des Moines Water Works.  It is something Des Moines Water Works CEO and General Manager Bill Stowe was made aware at a conference among his peers of the largest water utilities in the country.   The San Diego County Water Authority has been offering its Citizen Water Academy since 2014.  They had a need to better educate the public and community leaders about water management during a severe drought.  While the challenges in Des Moines are different than those in San Diego, we too have a need to better educate and engage the public that depends on us for safe and abundant drinking water.

Des Moines Water Works has successfully supplied drinking water to central Iowans for nearly 100 years; however, the associated planning, production, distribution, monitoring and challenges presented by deteriorating source water are not common knowledge among most citizens.  The Citizen Water Academy is designed to help current and emerging leaders in our community learn and appreciate our most important natural resource, the water we depend on for life.  Participants will receive a total of 16 hours of instruction, tour multiple treatment plants operated by Des Moines Water Works, listen to presentations from soil and water experts, and interact with expert Des Moines Water Works staff over the four sessions of the program.  The goal of the Citizen Water Academy is to arm citizens with data and information to better understand the workings of a drinking water utility.  Additionally, participants learn some of the challenges Des Moines Water Works faces on a regular basis in delivering safe, affordable and abundant drinking water to over 500,000 people in central Iowa.

Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in About Us, Customers August 24, 2017

Purple Martin Lake Water Resource Area Opens for Public Use

The metro’s newest recreational area is open for outdoor enthusiasts. On Thursday, August 24, Des Moines Water Works, along with Iowa Department of Natural Resources, the City of West Des Moines and the Friends of Walnut Woods State Park held a grand opening of Purple Martin Lake Water Resource Area, located off Army Post Road, southwest of Walnut Woods State Park.

Purple Martin Lake Water Resource Area is owned by Des Moines Water Works and was a former sand, rock and gravel quarry that now serves dual purposes of drinking water source for Des Moines Water Works customers and recreational use.  The area will offer hiking, jogging and walking, along with all non-motor recreation on the water, similar to Maffitt Reservoir.

“The former quarry provides an operational benefit to Des Moines Water Works’ ability to produce safe, affordable and abundant drinking water to 500,000 central Iowans; however, it was recognized early on the inherent benefits of the property.  Des Moines Water Works appreciates the initiative and dedication of Iowa Department of Natural Resources staff to manage the property as an extension of Walnut Woods State Park.  This partnership is consistent with Des Moines Water Works goal of stewardship of public land, and will additionally provide an opportunity to highlight the story of water,” said Bill Stowe, CEO and General Manager, Des Moines Water Works.

Through an agreement with Des Moines Water Works, the DNR will manage Purple Martin Lake Water Resource Area and the area surrounding the lake as an extension of the DNR’s neighboring Walnut Woods State Park.

“We are thrilled to oversee this new hub for outdoor recreation. This area will provide one more option locally to get outside and enjoy the great resources Iowa has to offer. It is a top priority for the DNR to provide great areas like this to help attract newcomers outdoors to enjoy nature,” said Chuck Gipp, Director, Iowa DNR.

The area is named after the Purple Martin bird species and has several Purple Martin birdhouses and an area for visitors to view the birds. The name came about and project came to fruition through collaboration among the Des Moines Water Works, Department of Natural Resources, City of West Des Moines and the Friends of Walnut Woods State Park. The Purple Martin is the largest North American swallow but their populations are undergoing long-term declines in many parts of North America.  Purple Martins rely almost entirely on human-supplied housing and IDNR had grant money for the installation of a number of Purple Martin houses.

The area will be open daily from 6:00 am – 10:30 pm.

Directions From Interstate 35 and/or Hwy 5:  From Interstate 35 take exit 68 (Hwy. 5).  From Hwy. 5 take exit #102 (35th St.) for Walnut Woods State Park.  Drive North to Army Post Rd.  then turn left (west) on Army Post Rd.  to SE 42nd St.  Continue west on Army Post Rd. for .4 miles to the entrance to Purple Martin Lake.

From Interstate 235 take exit for 63rd St./Hwy. 28 south.  Take Hwy. 28/63rd St. south (crossing Grand Ave. & Park Ave.) to Army Post Rd./Willow Creek St.  Turn right/west on Army Post Rd./Willow Creek St. to Veterans Pkwy. Turn left/south on Veterans Pkwy then turn right again(west) on Army Post Rd. go west on Army Post Rd. to SE 42nd St continue on Army Post Rd. for .4 miles to entrance to Purple Martin Lake.

Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in Conservation, Parks, Source Water August 9, 2017

Citizen Water Academy of Central Iowa

Though Des Moines Water Works has successfully supplied safe, abundant and affordable drinking water to central Iowans for almost 100 years, the associated planning, production, distribution, monitoring and challenges presented by contaminated source water are not common knowledge among most citizens.  With water quality on the minds of Central Iowans, Des Moines Water Works is launching a Citizen Water Academy of Central Iowa in an effort to engage the public in more detail about the evolution of drinking water and understand plans for the future that meet the growing needs of our community.

The Citizen Water Academy is a free, four-session crash course about the history, use and management of water in the Central Iowa region.  The Academy is designed to help current and emerging leaders in our community learn and appreciate our most important natural resource, the water we depend on for life.  Attendees will receive 16 hours of instruction, tour multiple treatment plants operated by Des Moines Water Works, listen to over 15 presentations from soil and water experts, and interact with our expert Des Moines Water Works staff over the 4 courses of the program.  It is our hope that participants not only come away from the Academy with a better understanding of their local water utility, but are also equipped to help lead the debate on important water issues now and in the future.

For more information on the Citizen Water Academy and to apply to be a part of the inaugural class, visit www.citizenwateracademy.com  For specific questions, contact Jennifer Terry, at (515) 283-8706 or terry@dmww.com.

Posted by: Laura Sarcone No Comments
Labels: , , , Posted in About Us, Education, Health, History, Infrastructure, Public Policy, Source Water, Value of Water, Water Quality, Water Treatment July 25, 2017

Change is Coming

Des Moines Water Works (DMWW) is excited to announce we have partnered with Invoice Cloud, a web-based, electronic invoice presentment and payment company, to provide faster, more convenient billing services to our customers. The new online payment and e-bill service offers more flexibility in paying DMWW bills, including paperless billing and pay by text. No registration will be required to view an online replica of paper bills or to pay a bill.

Des Moines Water Works chose Invoice Cloud as our new online bill pay service provider due to their commitment to providing the highest standards in Internet security. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) compliant systems. This includes truncating (abbreviating) account numbers so that even DMWW does not see your complete account information.

In conjunction with the launch of the Invoice Cloud platform, the convenience fee for all credit/debit card payments made online or by phone will increase to a flat rate of $2.75 per transaction. This includes payments made through our recurring credit card program. DMWW is committed to ensuring customers have a no-cost electronic payment method available, and all electronic check (ACH) transactions, including automatic payments using electronic check, will be free of charge.

In addition, the online transaction limit for credit card payments will decrease from $5,000 to $500 per transaction. These changes will go into effect late summer 2017.

Posted by: Laura Sarcone No Comments
Labels: , , , Posted in Customer Service, Customers