Posts Tagged ‘Consumption Alerts’

March 6, 2012

Avoid High Water Bill Surprises

Des Moines Water Works listened to customer suggestions for more functionality to online customer account information. A new customer account feature now available at www.dmww.com is consumption alerts. Don’t be surprised by a high water bill anymore. Customers now have the ability to set a daily consumption threshold. If your daily consumption exceeds that on any given day, an automated alert will be sent to an e-mail account you provide.

To set up a new consumption alert:

  • Log in to your Des Moines Water Works account at www.dmww.com
  • Select the Account Services tab and then select Consumption Alerts
  • Select the meter you would like to be alerted
  • Check to select either Gallons or Cubic Feet (DMWW bills in cubic feet, but many people find it more natural to think in terms of gallons)
  • After reviewing your last bill statement and the average daily recommendations listed as a guide, enter in your daily consumption threshold and click Save
  • The new consumption alert will be listed below
  • Changes to the alert can be made at any time by deleting your existing alert and creating a new one.

We encourage customers to save money and save water by taking advantage of the consumption alert feature now available. Too many times, customers don’t notice a leaking toilet until they open their water bill and find that it has doubled or even tripled its normal amount. The new alert feature allows customers to be notified as the leak is occurring and promptly correct it, avoiding wasted water and the surprise of a large bill.

If you have questions about setting up a consumption alert, contact Des Moines Water Works at 283-8700.

Posted by: Amy Kahler No Comments
Labels: , , , , , Posted in Conservation, Customer Service, Customers November 6, 2011

New Website Look & Customer Features

Des Moines Water Works’ website has a new look.  But the most exciting changes are in the enhanced customer features.

Des Moines Water Works (DMWW) listened to customer suggestions for more functionality to online customer accounts, including consumption alerts.  Don’t be surprised by a high water bill anymore. DMWW’s new website will offer customers the ability to set a daily consumption threshold – an amount you choose that represents normal water use for your account.  If your daily consumption exceeds that on any given day, an automated alert will be sent to an email account you provide.

“We encourage customers to save money and save water by taking advantage of the consumption alert feature available on our new website,” said Amy Kahler, Director of Customer Service and Marketing.  “Too many times, customers don’t notice a leaking toilet until they open their water bill and find that it has doubled or even tripled its normal amount. The new alert feature allows customers to be notified as the leak is occurring and promptly correct it, avoiding wasted water and the surprise of a large bill.”

Other new customer account features include the ability to:

    • Create your own username and password
    •  Manage multiple accounts under one profile (log in)
    • Change and store bank/credit card information
    • Schedule payments
    • View consumption for the last 13 months
    • Sign up for E-statements and/or automated payment methods

Other basic improvements to the website include a cleaner layout and simplified navigation.  We encourage you to visit www.dmww.com and become an online account user or update your profile.  We are confident you will like the new look and feel of our website, and will find the new features very convenient and easy to use.

DMWW remains committed to servicing your account.  Customer service representatives are available to assist you with questions about your DMWW account between the hours of 7:30 am to 5:30 pm Monday through Friday at (515) 283-8700.

Posted by: Laura Sarcone 13 Comments
Labels: , , , , , Posted in Customer Service