Posts Tagged ‘CodeRED’

October 27, 2016

Automated Notification System

phoneDes Moines Water Works uses CodeRED for emergency communications to the public. CodeRED is a mass notification service that alerts residents to various emergencies via recorded telephone, text or e-mail alerts. The alerts are geographically targeted and can include emergencies like water outages, boil water advisories, and important public health notifications. The CodeRED system provides Des Moines Water Works the ability to quickly deliver emergency messages to targeted areas. Recipients’ Caller ID will display an (866) 419-5000 phone number. If you miss the call, simply dial the number displayed on your Caller ID to hear the last message delivered.

Customers do not need to do anything to enroll in the customer notification system; however it is very important that Des Moines Water Works has your current phone number(s) on file. You can update your account profile online at www.dmww.com with your current phone number (select log-in or create a new account at the top of the page) or call a Des Moines Water Works Customer Service Representative at (515) 283-8700 to ensure your phone number(s) on file is up-to-date. You can also create or update your contact information directly on the CodeRED website at https://public.coderedweb.com/CNE/33A099CF3F14.

Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in Customer Service, Customers January 8, 2014

Automated Notification System

phoneDes Moines Water Works, in partnership with Polk County Emergency Management, has begun using CodeRED for emergency communications to the public. CodeRED is a mass notification service that alerts residents to various emergencies via recorded telephone, text or e-mail alerts. The alerts are geographically targeted and can include emergencies like water outages, boil water orders, and important public health notifications. The program is being piloted for Des Moines Water Works customers in Polk County.

Customers do not need to do anything to enroll in the customer notification system, but Des Moines Water Works does ask that customers have current phone number(s) on file. Update your account profile online at www.dmww.com with your current phone number (select log-in or create a new account at the top of the page) or call a DMWW Customer Service Representative at (515) 283-8700 to ensure your phone number on file is up-to-date. Personal information will be safeguarded and used only for emergency notifications. You can also create or update your contact information directly on the Polk County CodeRED website at https://public.coderedweb.com/CNE/33A099CF3F14.

Recipients’ Caller ID will display an (866) 419-5000 phone number. If you miss the call, simply dial the number displayed on your Caller ID to hear the last message delivered. The CodeRED system provides Des Moines Water Works the ability to quickly deliver emergency messages to targeted areas or all residents of Polk County.

Posted by: Laura Sarcone 10 Comments
Labels: , , , , Posted in About Us, Customer Service, Customers