November 6, 2011

New Website Look & Customer Features

Des Moines Water Works’ website has a new look.  But the most exciting changes are in the enhanced customer features.

Des Moines Water Works (DMWW) listened to customer suggestions for more functionality to online customer accounts, including consumption alerts.  Don’t be surprised by a high water bill anymore. DMWW’s new website will offer customers the ability to set a daily consumption threshold – an amount you choose that represents normal water use for your account.  If your daily consumption exceeds that on any given day, an automated alert will be sent to an email account you provide.

“We encourage customers to save money and save water by taking advantage of the consumption alert feature available on our new website,” said Amy Kahler, Director of Customer Service and Marketing.  “Too many times, customers don’t notice a leaking toilet until they open their water bill and find that it has doubled or even tripled its normal amount. The new alert feature allows customers to be notified as the leak is occurring and promptly correct it, avoiding wasted water and the surprise of a large bill.”

Other new customer account features include the ability to:

    • Create your own username and password
    •  Manage multiple accounts under one profile (log in)
    • Change and store bank/credit card information
    • Schedule payments
    • View consumption for the last 13 months
    • Sign up for E-statements and/or automated payment methods

Other basic improvements to the website include a cleaner layout and simplified navigation.  We encourage you to visit www.dmww.com and become an online account user or update your profile.  We are confident you will like the new look and feel of our website, and will find the new features very convenient and easy to use.

DMWW remains committed to servicing your account.  Customer service representatives are available to assist you with questions about your DMWW account between the hours of 7:30 am to 5:30 pm Monday through Friday at (515) 283-8700.

Posted by: Laura Sarcone 13 Comments
Labels: , , , , , Posted in Customer Service

13 Responses to “New Website Look & Customer Features”

  1. November 10, 2011 at 10:03 am, mary said:

    Hi I cannot log in at all. I forgot my username and when I submit my e-mail it says it is invaLID?

    Reply

    • November 10, 2011 at 10:16 am, Laura Sarcone said:

      Hi, Mary

      We’ll investigate and e-mail you back with more information.

      Thanks,

      Laura
      Des Moines Water Works

      Reply

  2. November 12, 2011 at 9:23 am, Dan said:

    Looks like another typical upgrade that doesn’t work. I cannot log on either.

    Reply

    • November 15, 2011 at 8:03 pm, Laura Sarcone said:

      Hi, Dan

      Has a Customer Service Representative contacted you to help you with the problem you are experiencing?

      Thanks,
      Laura
      Des Moines Water Works

      Reply

  3. November 15, 2011 at 6:54 pm, Ronda said:

    I know my user name and password but everytime I put them in and then hit enter, three zeros appear in front of my user name (I did not enter the zeros). I clicked on forgot user name to see what would happen, it said to enter email address, I entered my email address and it said invalid email address. Please help with this problem. Thank you.

    Reply

    • November 15, 2011 at 8:02 pm, Laura Sarcone said:

      Hi, Ronda

      A Customer Service Representative will contact you tomorrow.

      Thanks,
      Laura
      Des Moines Water Works

      Reply

  4. November 19, 2011 at 9:23 am, MIKE O'BRIEN said:

    it would sure be nice to come to this website and once i log in can go right to pay bill…finally find electronic check and cant seem to go there to pay the bill…i would of thought you would of verified to make sure it is working properly before getting rid of your old site which worked just fine…

    Reply

    • November 20, 2011 at 2:59 pm, Laura Sarcone said:

      Mike,

      We apologize that you experienced problems with new website. We hope that in the future you have a better experience. If you still have problems or would like to speak to a customer service representative, please call 283-8700 Monday-Friday 7:30 am-5:30 pm.

      Thanks,
      Laura
      Des Moines Water Works

      Reply

  5. November 19, 2011 at 9:31 am, MIKE O'BRIEN said:

    disregard my last message…after 20 min i found where i needed to be

    Reply

  6. November 20, 2011 at 1:41 pm, Karen said:

    Same problem as everyone else — I don’t get paper statements so don’t have access to the registration key number that I need. I would like to give you some money if you want it.

    Reply

    • November 20, 2011 at 2:58 pm, Laura Sarcone said:

      Hi, Karen
      If you had an account on the old website, the same username and password will work on the new site. There’s no need to set up a new account. If you no longer want to remember your account number for a username, you can change your username to anything you want once you log in. Navigate to the tab “My Web Profile” to change your username and/or password. If you have any questions or problems logging in, please call Customer Service at 283-8700 Monday-Friday 7:30 am-5:30 pm

      Thanks,
      Laura
      Des Moines Water Works

      Reply

  7. December 07, 2011 at 7:17 am, Kristie said:

    I can’t log in either & it also says my email address is invalid. Now I really think that I know better than your website what my email address is! I had an account on the old website and put in the account number for username, but it didn’t like that either. Help me out if you want to be paid, please.

    Reply

    • December 07, 2011 at 8:14 am, Laura Sarcone said:

      Kristie,

      A Customer Service Representative will be in contact with you soon. We apologize you are experiencing problems.

      Thanks,
      Laura
      Des Moines Water Works

      Reply

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