January 12, 2011

New Payment Option

Des Moines Water Works is excited to offer new enhancements to our existing payment options.  Beginning February 1, 2011, customers may now choose to pay by Electronic Check. “E-check” is offered at no cost to customers and will be available via the automated phone system, www.dmww.com account log-in, and over the phone with a customer service representative.

Also effective February 1, 2011, a convenience fee of $2.00 will be charged on credit card payments made by website or by telephone, whether by automated phone system or with a live customer service representative.  There will be no credit card convenience fee on credit card transactions made at DMWW general office or through our credit card recurring payment program.

DMWW offers several ways to pay your monthly statement. Choose the method that best works for you! Please remember, for your safety and ours, DMWW service staff does not accept payments while working in the field.

  • Direct Pay:  Your monthly charges are paid automatically by your financial institution. Payments are debited from your account 10 days after the billing date. Visit www.dmww.com or call (515) 283-8700 to request a Direct Pay form today.
  • Recurring Payment by Credit Card:  Your monthly charges are paid automatically by a Visa or MasterCard of your choice. Payments are debited from your account 10 days after the billing date. Visit www.dmww.com or call (515) 283-8700 to set up Recurring Payment by Credit Card.
  • www.dmww.com Account Log-in:  Pay by E-check, credit or check card, set-up Recurring Payment by Credit Card, view billing statements and payment history.
  • DMWW Customer Service Contact Center:  Call (515) 283-8700 to make payments by credit card and E-check anytime, any day. If you require assistance, customer service representatives are available 7:30 am-5:30 pm, Monday through Friday.
  • Payments are still accepted at our general office and many metro area pay stations. For a list of pay stations, visit www.dmww.com. Please be advised that some pay stations now charge a $2.00 fee (DMWW does not regulate or receive these fees).

As a reminder, if you wish to go “paper free” with your monthly statements, you can sign up for E-statements at www.dmww.com. Please contact a customer service representative at (515) 283-8700 if you have any questions regarding payment options or to request E-statements.

Posted by: Amy Kahler 4 Comments
Labels: , , , , , Posted in Customer Service

4 Responses to “New Payment Option”

  1. January 17, 2018 at 12:52 pm, DP said:

    How does one make water bill payment on line?


    • January 17, 2018 at 1:13 pm, Laura Sarcone said:

      For online payment, log in to your DMWW account or create a new DMWW account by going to the Login or Create Account links at the top of http://www.dmww.com. Note: you will need to know your account number and registration key (located at the bottom of your bill) to create a new DMWW account.


  2. November 21, 2020 at 11:44 am, Woody Nash said:

    Will I need to cancel my old account to stop auto payment to old account #


    • November 23, 2020 at 10:19 am, Laura Sarcone said:

      Hello, Woody
      For direct pay with a checking or savings account, you do not need to do anything. If you pay through your financial intuition’s bill pay, you will have to update the account number after you receive your December 2020 DMWW bill. If you pay through recurring credit card, you will have to to re-enroll through DMWW’s website after you receive your December 2020 DMWW bill. Thank you.


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