Des Moines Water Work is committed to delivering exceptional service to its customers. As part of this commitment, we want to ensure that our customers are receiving superior customer service and support.
Des Moines Water Works has retained Essman/Research, an independent marketing research company in Des Moines to conduct random telephone surveys with our customers and to tabulate the survey results. The “Voice of the Customer” surveys will be conducted the weeks of April 21 and 28. The purpose of the research is to gauge customer satisfaction with products and services received from Des Moines Water Works.
We value your opinion and ask for your assistance with this important customer research. Please be assured that individual responses are strictly confidential. The survey data will be used solely to improve the quality of Des Moines Water Works’ products and services to our customers.