Des Moines area residents may recently have received a letter from HomeServe, a company offering water service line coverage. Although Des Moines Water Works believes such a service could be of value to our customers and we are, in fact, in the process of creating a program that we could recommend to our customers, Des Moines Water Works does not endorse HomeServe at this time and did not provide any customer information to the company.
The letter correctly states the property owner is responsible for the water service line from the main to your home or business, which includes the stopbox. Leaks in the service line or an inoperable stopbox can be expensive to repair, which is why DMWW is researching solutions for customers who wish to protect themselves from the risks associated with their water service line. In our research, we have found most plans offer only limited coverage and do not cover all aspects of the service line, such as an inoperable stopbox. We are thoroughly researching service providers and plans and will select a partner we can recommend only after a thorough and rigorous review of the company’s qualifications and services. We anticipate a program that DMWW can fully endorse will be available to our customers later this year.
“Before selecting any service provider or coverage, we encourage customers to ask questions specifically related to the coverage offered to ensure it covers the service line from the tap to the home or business, including the stopbox, and to be sure the offer is made by a reputable company,” said Randy Beavers, CEO and General Manager.
DMWW considers ourselves your partner in ensuring you receive a quality product and service for all aspects of your water service, and we take very seriously our mission to provide responsive services that provide high value to our customers. We cannot affirm that HomeServe’s offering meets this high standard.
If you have any questions, please contact Des Moines Water Works at (515) 283-8700.