February 3, 2012

Do I Need Water Service Line Coverage?

Des Moines area residents may recently have received a letter from HomeServe, a company offering water service line coverage.  Although Des Moines Water Works believes such a service could be of value to our customers and we are, in fact, in the process of creating a program that we could recommend to our customers, Des Moines Water Works does not endorse HomeServe at this time and did not provide any customer information to the company.

The letter correctly states the property owner is responsible for the water service line from the main to your home or business, which includes the stopbox.  Leaks in the service line or an inoperable stopbox can be expensive to repair, which is why DMWW is researching solutions for customers who wish to protect themselves from the risks associated with their water service line.  In our research, we have found most plans offer only limited coverage and do not cover all aspects of the service line, such as an inoperable stopbox.  We are thoroughly researching service providers and plans and will select a partner we can recommend only after a thorough and rigorous review of the company’s qualifications and services.  We anticipate a program that DMWW can fully endorse will be available to our customers later this year.

“Before selecting any service provider or coverage, we encourage customers to ask questions specifically related to the coverage offered to ensure it covers the service line from the tap to the home or business, including the stopbox, and to be sure the offer is made by a reputable company,” said Randy Beavers, CEO and General Manager.

DMWW considers ourselves your partner in ensuring you receive a quality product and service for all aspects of your water service, and we take very seriously our mission to provide responsive services that provide high value to our customers.  We cannot affirm that HomeServe’s offering meets this high standard.

If you have any questions, please contact Des Moines Water Works at (515) 283-8700.

Posted by: Amy Kahler 6 Comments
Labels: , , , , , Posted in Customer Service

6 Responses to “Do I Need Water Service Line Coverage?”

  1. February 13, 2012 at 10:14 am, Barb Dales said:

    Please let me know when you have a waterline coverage plan that you do endorse. Thanks!


    • February 13, 2012 at 12:47 pm, Laura Sarcone said:

      Hi, Barb

      Yes, we will let our customers know when we have a program we can recommend.

      Laura Sarcone
      Des Moines Water Works


  2. June 23, 2012 at 4:44 pm, R.W. said:

    I live in an apartment in Fort Wayne,
    IN and got this mailing addressed to me at my mom’s HOUSE, where I don’t live. We both thought it was very strange. I think I might ask the postmaster about it Monday.


  3. July 06, 2012 at 1:53 pm, frank said:

    I read your info.on HomeServe,the company has started sending ltr’s in parts of Oklahoma.Our BBB/site didn’t have a review.I think I’ll wait to see more,company told me they also offer:sewer line coverage,other utility line as well as water-line coverage.Can you keep me in the loop of information you find.


  4. February 16, 2016 at 12:07 pm, george sibert said:

    I recently received a mailing from you offering exterior water service line coverage. The way I understand it the stop box would not be included in this coverage. If this is correct do you have a coverage available that would cover issues with the stop box?


    • February 17, 2016 at 9:26 am, Laura Sarcone said:

      George, thanks for your question! The water service line coverage offered by HomeServe has been critically reviewed by Des Moines Water Works, and we have chosen HomeServe to offer an exclusive service to our customers. The coverage does indeed cover repairs to the stopbox, assuming those repairs were not caused by negligence, damage caused by another party, etc. If you have more questions, I encourage you to visit http://www.dmwaterplans.com.


Leave a Reply