April 13, 2020

Des Moines Water Works’ Response to COVID-19

 

The water we deliver to your tap is safe to drink.

Des Moines Water Works’ multiple-barrier approach and traditional disinfection methods used to meet state and federal drinking water regulations require treatment to remove or kill pathogens, including viruses. The COVID-19 virus has not been detected in drinking water.

On any given day, Des Moines Water Works’ state certified laboratory conducts 50 to 60 tests on our various source waters and another 150 to 200 tests to ensure the highest quality of water is produced.

The laboratory doesn’t just test for federally regulated contaminants, we also take great pride in monitoring and testing for emerging and unregulated threats so that we can stay ahead of potential health risks.

Des Moines Water Works has plans in place to handle variety of emergency situations and pandemics.

Des Moines Water Works was one of the first water utilities in America to begin sequestering critical staff at its water treatment plant as part of our response plan to the COVID-19 pandemic.

The plan was created by staff over 10 years ago for situations just like we are experiencing today.

Beginning in late March, Des Moines Water Works sequestered employees at each of our three water treatment plants for two weeks at time.  The critical staff includes operations, maintenance, repair, controls, supervision, and regulatory compliance employees to ensure a continuous supply of safe and reliable water to serve Central Iowa during these unprecedented circumstances.

During this time, please remember the following:

  • Our General Office remains closed to the public.
  • In-home customer service visits and backflow inspection visits are temporarily suspended, unless an emergency.
  • Please log-in to your online customer account at www.dmww.com or contact a Customer Service Representative at (515) 283-8700 to assist you with payment.
  • And because proper sanitation is important to curb community spread of the virus, Des Moines Water Works will temporarily suspend service termination for delinquent accounts.
  • While the General Office is closed, customers can continue to make payments. Customers can contact us to make a pay arrangement so their water is not terminated immediately when the suspension is lifted.

Des Moines Water Works field crews will continue maintaining and repairing the infrastructure that supports the water system, including responding to main breaks and planned improvement projects.

Water you can trust for life. It’s not just our motto, it’s our mission that guides everything we do when it comes to providing over 500,000 Central Iowans safe, affordable and abundant drinking water straight to their tap.

So have a glass water. Wash your hands. Stay home. Thank an essential worker. We’re all in this together. And together, we are #DSMStrong.

Many in the community have asked how to express appreciation for our Water Workers. Take a moment to write or draw your #ThankAWaterWorker.

You can scan or take a picture of your note and e-mail to [email protected] or mail to 2201 George Flagg Parkway, Des Moines 50321.

Posted by: Laura Sarcone 1 Comment
Labels: , , , Posted in About Us, Value of Water

One Response to “Des Moines Water Works’ Response to COVID-19”

  1. May 28, 2020 at 6:07 am, LONG LY said:

    I JUST PAID ON MY ACCOUNT BUT NOT THE FULL AMOUNT, WILL MY SERVICES BE TERMINATED? PLEASE ADVISE, THANK YOU!

    2928 CLEVELAND AVENUE
    DES MOINES, IA 50317

    Reply

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