Archive for the ‘Customers’ Category

June 8, 2017

Keep your cool, stay hydrated

We know we need to stay hydrated during these hot days of summer. But what drink is the best? Grab a glass of Des Moines Water Works tap water.

Tap water is safe and affordable

Municipal tap water in the United States is some of the safest water you can drink. You can go to nearly any city in the country and drink the water without giving its safety a second thought. Nonetheless, many people choose to spend more for bottled water. Studies show that bottled water is no safer than tap water, yet bottled water costs almost 2,000% more. An 8 ounce glass of water can be refilled approximately 15,000 times for the same price as a six pack of soda.

Replace sports drinks with H2O

A common myth is sports drinks are needed during and after a sports game or workout to recover. The fact is unless you work out hard for more than one hour, the fluids lost through sweat can be replaced with plain water. Drinking sports drinks when you don’t need them can lead to gaining weight. Sports drinks may be appropriate for competitive sports that last more than one hour, but during the day and at most sports practices, water is the best drink.

More tips to stay hydrated:

  • Don’t wait until you are thirsty.
  • Avoid alcoholic and caffeinated beverages.
  • Check on elderly family and neighbors.
  • Remember to replenish your pets’ water dish frequently.
Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in Customer Service, Customers, Health, Value of Water May 22, 2017

2017 Utility Goals

Des Moines Water Works (DMWW) staff has identified areas of focus for the utility in the coming year, each of which is believed to move the utility in the direction of greater efficiency, better security and planning, or improved employee health.  Quarterly updates will be reported to the Board of Water Works Trustees and published on www.dmww.com.

  1. Customer:  Develop a plan to implement a new billing and customer information system that offers enhanced customer service offerings. Begin implementation in 2017, expected to conclude in 2018.
  2. Technology:  Ensure the security of electronic payments made by customers by implementing Payment Card Industry (PCI) compliant payment solutions by June 30, 2017. These changes may include changes to fees and transaction
    limits that will be communicated in advance to customers.
  3. Financial:  Contract an outside consultant to review DMWW’s approach to determining costs by service area (known as the Cost of Service study, which is the basis for rate making decisions), evaluate recommended changes, and develop a plan for implementing adopted changes.
  4. Employee:  Reduce employee OSHA recordable injuries to no more than 9, which is 75% of the industry average.
  5. Planning:  Complete long range planning and update the utility’s 5-year capital improvement plan to ensure a reliable, abundant, and affordable water supply to the metro area through 2040.
  6. Operations:  Optimize operations at DMWW’s newest plant, Saylorville Water Treatment Plant, by designing and installing additional Reverse Osmosis (RO) membranes.
Posted by: Laura Sarcone No Comments
Labels: , , Posted in About Us, Board of Trustees, Customer Service, Customers, Saylorville Water Treatment Plant May 8, 2017

Des Moines Water Works Remains Focused on Source Water Protection

Des Moines Water Works has chosen not to appeal its Federal Clean Water case. The United States District Court for the Northern District of Iowa issued its ruling on March 17, dismissing all of Des Moines Water Works’ claims against the Boards of Supervisors in Sac County, Buena Vista County and Calhoun County.

In March 2015, Des Moines Water Works Board of Trustees filed a federal lawsuit against the Boards of Supervisors in their capacities as trustees of 10 drainage districts. The complaint alleged the named drainage districts are point source polluters as defined by the Clean Water Act and Iowa Code Chapter 455B, and called for the drainage districts take all necessary actions to comply with the Clean Water Act. In addition, Des Moines Water Works demanded damages in an amount required to compensate for the harm the drainage districts caused by their unlawful discharge of nitrate.

“As an independent water utility, the sole focus of Des Moines Water Works is to provide safe and affordable drinking water to the 500,000 Iowans we serve. Water quality is an issue that we take very seriously, and the conclusion of the lawsuit will not change that,” said Bill Stowe, CEO and General Manager, Des Moines Water Works. “While many in the agriculture community and state political leadership took issue with the lawsuit, nobody objected to the facts showing drainage districts are polluters. The risks remain and demand immediate accountability to protect our state.”

The ruling dismissing the case did not dispute the assertion that drainage districts cause water quality problems in the Raccoon River Watershed. Rather, the court indicated that Des Moines Water Works may well have suffered an injury, but the drainage districts lack the legal ability to redress that injury.

According to Stowe, “Policy and law must keep pace as public health and water quality concerns demonstrate both risk and cost to water consumers; that includes 100-year old Iowa Code dealing with drainage districts and implementation of the Iowa Nutrient Reduction Strategy.”

The Iowa Nutrient Reduction Strategy estimates that 92% of nitrate in Iowa’s water comes from unregulated sources, namely agriculture, and 8% from regulated sources, such as sewer systems. Without proper funding and water quality data to measure progress, the Nutrient Reduction Strategy cannot produce the 45% nitrogen reduction goal. The court’s ruling noted this argument, and concluded these are policy issues the Iowa Legislature should resolve.

“Central Iowa will continue to be burdened with expensive, serious and escalating water pollution problems; the lawsuit was an attempt to protect our ratepayers, whose public health and quality of life continue to be impacted by unregulated industrial agriculture,” said Stowe. “These serious problems have been placed squarely on the shoulders of our state legislators. The old, business-as-usual, voluntary-only approach will never result in the 45% nitrogen reduction. We hope that, rather than wasting valuable time and resources crafting legislation designed to punish Des Moines Water Works for filing the lawsuit, our legislators can create bold laws that address water pollution. True source water protection is vital to our customers and community.”

Posted by: Laura Sarcone No Comments
Labels: , , , , , Posted in About Us, Board of Trustees, Customers, Source Water, Water Quality May 1, 2017

Central Iowa Drinking Water Cooperation

Des Moines Water Works has a long history of providing central Iowa with safe, affordable and abundant drinking water. The utility’s regional approach began as early as 1934, when Urbandale began receiving water from Des Moines Water Works because their wells were going dry and water was being rationed. Since then, most suburban communities have connected to Des Moines Water Works, and Des Moines Water Works remains committed to continuing to be a regional water provider that meets the growing needs of our area. Legislative threats to impact these historic relationships are damaging to metro interests and impact local authority.

Central Iowa Regional Drinking Water Commission (CIRDWC) was formed in 2001, with the primary objective to create a collaborative approach to meet the Des Moines metro’s water needs. CIRDWC is comprised of 22 members, including several who do not purchase water from the Des Moines Water Works.

A significant regionalization study was commissioned by CIRDWC, and completed approximately two years ago.  The study has evolved into ongoing discussions among technical water experts, including an extensive Long Range Plan to evaluate central Iowa’s water needs and supply, treatment and distribution capabilities through 2035. Regionalization is extremely complex and must be left to water professionals. The Board of Trustees have established a Regionalization Review Committee to purse a regionalization model.

Des Moines Water Works values our relationships with metro area communities and believes Des Moines and suburban customers alike have benefited from a long standing and strong working relationship. A regional approach provides economies of scale and encourages collaboration in jointly constructed assets and facilities, including treatment plants, storage facilities, and pumping stations. Additionally, a regional approach promotes economic development in the metro area, as communities work together to provide a reliable and adequate water supply to new industries and customers with a heavy reliance on water service.

Posted by: Laura Sarcone No Comments
Labels: , , , Posted in About Us, Customers March 14, 2017

CENTRAL IOWANS RATE THEIR WATER QUALITY ‘EXCELLENT’ AND OPPOSE HF484/SF456

DES MOINES, Iowa (March 14, 2017) – More than two-thirds of registered voters in the Des Moines metro oppose legislation that would disband the independent governing boards of the Des Moines, Urbandale and West Des Moines water works, and turn over management of the water utility and its assets to their local city councils.

The poll commissioned by the Des Moines Water Works, and conducted by Harper Polling from March 912, shows 68 percent of respondents oppose House File 484, while only 15 percent favor the controversial bill that is making its way through the Iowa legislature.

“The poll confirms what we have believed all along, that the legislation is a solution in search of a problem that does not exist,” said Bill Stowe, CEO and General Manager, Des Moines Water Works.  “Metro utilities have done an outstanding job for decades of planning and implementing the supply, treatment, and transmissions projects necessary to ensure everyone in the metro has access to quality water in adequate quantities at reasonable rates.”

In addition to surveying residents’ attitudes toward proposed legislation, the poll also found an overwhelming 85 percent of respondents rated the quality of and access to water as “good” or “excellent.”   An equally impressive 86 percent of voters rated the quality of service provided by their water utility as either “good” or “excellent.”

Voters are also clear in who they believe is best qualified to manage their local water utility. A clear majority (55%), believe an independent board of trustees is better suited to manage a water utility than their local city council (23%). This is a topic that bridges political and ideological divides with majorities of Republicans (51%), Democrats (59%), and Independents (55%).

Voters also believe this is an issue that is best dealt with by local residents and not the state legislature. A staggering 88 percent of voters believe that people who live in the community should have the final say over whether or not to remove an independent utility, not the state legislature (5%).

Click the links below to view the full poll results:

17.03 HF 484 IA Toplines

17.03 HF 484 IA Crosstabs-2

17.03 HF 484 IA Key Findings

Posted by: Laura Sarcone 3 Comments
Labels: , , , , , Posted in Board of Trustees, Customer Service, Customers, Public Policy, Water Quality March 8, 2017

Contact the Des Moines City Council

On Monday, March 20, the Des Moines City Council is scheduled to vote on whether the city should support House File 484, a controversial bill that would eliminate the Des Moines Water Works. Call them and urge them to vote no.

Mayor Frank Cownie
Email: fcownie@dmgov.org
City Hall Phone: (515) 283-4944
Home Phone: (515) 255-3644

Bill Gray – Ward 1
Email: BillGray@dmgov.org
City Hall Phone: (515) 237-1623
Home Phone: (515) 274-0077

Linda Westergaard – Ward 2
Email: LindaW@dmgov.org
Home Phone: (515) 988-4288

Christine Hensley – Ward 3
Email: CLHensley@dmgov.org
City Hall Phone: (515) 237-1625
Home Phone: (515) 255-4716

Joe Gatto – Ward 4
Email: joegatto@dmgov.org
Home Phone: (515) 402-2626

Christopher Coleman – Ward 5
Email: ccoleman@dmgov.org
City Hall Phone: (515) 237-1622
Home Phone: (515) 276-7644

Skip Moore – At Large
Email: skipmoore@dmgov.org
Home Phone: (515) 681-9804

Why You Should Stand Against HF 484

House File 484 is a bill being considered in the Iowa Legislature  that would disband the governing boards of the Des Moines, Urbandale, and West Des Moines water works. If signed into law, these three independent utilities would be forced to turn over management and their assets to the city councils in each city.

This is a diversion

  • There is no drinking water quality crisis in the Des Moines metro area that would necessitate the state legislature stepping in.
  • The real problem is source water quality in the state. The Legislature should be focused on water quality – not local water production.
  • Metro utilities have done an outstanding job for decades of planning and implementing the supply, treatment, and transmissions projects necessary to ensure everyone in the metro has access to quality water in adequate quantities at reasonable rates.

Legislative overreach

  • This legislation stands in stark contrast to Home Rule (the right for local self-government)
  • Iowa Code Chapter 388, states that a city may establish or dispose of a city utility, but it is subject to the approval of the voters of the city.
  • This legislation takes the right to vote out of the hands of the citizens of Des Moines, West Des Moines, and Urbandale.
  • Approximately 15 years ago, West Des Moines asked the citizens of West Des Moines to vote on dissolving their water board. More than 90% of the voters said no. This legislation will allow them to take over the utility without it going to the voters.
  • This is clearly an effort to bypass existing law and the will of the people.

Current version of the bill doesn’t even address regionalization

  • The amended bill doesn’t create a regional water authority, which was ostensibly the reason for the original legislation.
  • Regionalization, in and of itself, is not necessarily a bad thing. This is why a coalition of 22 metro water utilities commissioned a study in 2014.
  • House File 484 would dismantle in an instant all of our accomplishments today. The metro water utilities will find a solution to our region’s future water needs by continuing the dialogue, not dismantling what has already been done.

Why water boards were set up independently

  • Water utility boards were set up independent from city councils for a reason – to protect a public health necessity from politics. Simply stated, it is an independent local water utility owned by its customers and it works, and has worked for 100 years.
  • There is absolutely no need to dismantle the water boards in the metro area that have decades of experience of delivering safe and affordable drinking water, and have long histories of financial diligence that have resulted in healthy water systems at relatively affordable rates.
  • Currently, water rates are reinvested in the water system, funding imperative capital improvements – for example, over $3 million this year in water main replacement projects for Des Moines.
  • It is no secret the City of Des Moines needs new revenue sources. If assets, responsibilities and revenue are transferred to City of Des Moines, portions of water rates could be funneled to the general fund of City of Des Moines, circumventing needed infrastructure plans.
  • Takes the management of delivering safe and affordable drinking water from professionals and puts in the hands of politicians.

Why you should stand against HF 484

  • This is a solution looking for a non-existent problem.
  • The legislature is sticking its nose where it doesn’t belong.
  • The proposed legislation actually impedes the regions ability to create a regional water authority.
  • House File 484 sets a dangerous precedent for all of Iowa’s 500 independent utilities boards.
  • Legislation could impede economic growth as it puts a freeze planning and construction of new water treatment facilities.
  • House File 484 is an example of politics at its worst. This legislation is clearly retaliation for the Clean Water Lawsuit, and shows no regard to the 500,000 people who depend on Des Moines Water Works for clean and affordable drinking water ever day.
  • As we saw in Flint, Michigan, when financially strained cities make decisions for purely economic reasons, the results can be catastrophic.

 

Posted by: Laura Sarcone 2 Comments
Posted in Board of Trustees, Customers, Value of Water, Water Quality March 8, 2017

Why You Should Stand Against HF 484


House File 484
is a bill that would disband the governing boards of the Des Moines, Urbandale, and West Des Moines water works. If signed into law, these three independent utilities would be forced to turn over management and their assets to the city councils in each city.

This is a diversion

  • There is no drinking water quality crisis in the Des Moines metro area that would necessitate the state legislature stepping in.
  • The real problem is source water quality in the state. The Legislature should be focused on water quality – not local water production.
  • Metro utilities have done an outstanding job for decades of planning and implementing the supply, treatment, and transmissions projects necessary to ensure everyone in the metro has access to quality water in adequate quantities at reasonable rates.

Legislative overreach

  • This legislation stands in stark contrast to Home Rule (the right for local self-government)
  • Iowa Code Chapter 388, states that a city may establish or dispose of a city utility, but it is subject to the approval of the voters of the city.
  • This legislation takes the right to vote out of the hands of the citizens of Des Moines, West Des Moines, and Urbandale.
  • Approximately 15 years ago, West Des Moines asked the citizens of West Des Moines to vote on dissolving their water board. More than 90% of the voters said no. This legislation will allow them to take over the utility without it going to the voters.
  • This is clearly an effort to bypass existing law and the will of the people.

Current version of the bill doesn’t even address regionalization

  • The amended bill doesn’t create a regional water authority, which was ostensibly the reason for the original legislation.
  • Regionalization, in and of itself, is not necessarily a bad thing. This is why a coalition of 22 metro water utilities commissioned a study in 2014.
  • House File 484 would dismantle in an instant all of our accomplishments today. The metro water utilities will find a solution to our region’s future water needs by continuing the dialogue, not dismantling what has already been done.

Why water boards were set up independently

  • Water utility boards were set up independent from city councils for a reason – to protect a public health necessity from politics. Simply stated, it is an independent local water utility owned by its customers and it works, and has worked for 100 years.
  • There is absolutely no need to dismantle the water boards in the metro area that have decades of experience of delivering safe and affordable drinking water, and have long histories of financial diligence that have resulted in healthy water systems at relatively affordable rates.
  • Currently, water rates are reinvested in the water system, funding imperative capital improvements – for example, over $3 million this year in water main replacement projects for Des Moines.
  • It is no secret the City of Des Moines needs new revenue sources. If assets, responsibilities and revenue are transferred to City of Des Moines, portions of water rates could be funneled to the general fund of City of Des Moines, circumventing needed infrastructure plans.
  • Takes the management of delivering safe and affordable drinking water from professionals and puts in the hands of politicians.

Why you should stand against HF 484

  • This is a solution looking for a non-existent problem.
  • The legislature is sticking its nose where it doesn’t belong.
  • The proposed legislation actually impedes the regions ability to create a regional water authority.
  • House File 484 sets a dangerous precedent for all of Iowa’s 500 independent utilities boards.
  • Legislation could impede economic growth as it puts a freeze planning and construction of new water treatment facilities.
  • House File 484 is an example of politics at its worst. This legislation is clearly retaliation for the Clean Water Lawsuit, and shows no regard to the 500,000 people who depend on Des Moines Water Works for clean and affordable drinking water ever day.
  • As we saw in Flint, Michigan, when financially strained cities make decisions for purely economic reasons, the results can be catastrophic.

 

Posted by: Laura Sarcone 8 Comments
Labels: , , , , Posted in Board of Trustees, Customer Service, Customers, Rates November 21, 2016

2017 Budget and Water Rates

Des Moines Water Works staff has proposed Des Moines Water Works’ 2017 calendar year budget, which includes revenue from 2017 rate increases for all service areas.  The Board of Water Works Trustees will hold a public hearing for the proposed 2017 budget on Tuesday, November 22, 2016, at 3:30 p.m. at Des Moines Water Works’ general office, located at 2201 George Flagg Parkway, in Des Moines.

The Board approved a 10 percent rate increase for most customers at their October meeting. The rate increase equates to an additional $2.78 per month for water charges for a four-person household (using 7,500 gallons) in Des Moines.  Alleman customers will see a 15 percent rate increase based on capital improvements made to their water system.  In addition, a five percent increase for the Wholesale With Storage rate was approved.  The rate increases will result in approximately $3.3 million of increased water revenue for 2017.  New water rates will go into effect April 1, 2017.  For a complete listing of Des Moines Water Works’ 2017 water rate structure, visit www.dmww.com/about-us/announcements.

The proposed 2017 budget includes $62 million of operating revenue. Additional funding from outside entities of nearly $16 million will fund joint projects.

The proposed 2017 operating expenses are budgeted at $41.6 million, an increase of $1 million from 2016, primarily due to increases in labor and benefits and plant maintenance expenses.  Capital infrastructure costs are budgeted at $29.6 million. Additional funding sources of $16 million leaves approximately $13.6 million of capital projects to be funded from the utility’s revenues. This compares to approximately $10.7 million of capital projects budgeted from the utility’s revenues in 2016.  In addition to operating and capital expenditures, $5.3 million will be spent on debt repayment.

As the Board moves toward greater investment in the water utility’s infrastructure, rate increases and annual budgets will be more consistent with the challenges of producing and delivering safe drinking water.

Posted by: Laura Sarcone No Comments
Labels: , , , Posted in Board of Trustees, Customer Service, Customers, Rates October 27, 2016

Automated Notification System

phoneDes Moines Water Works uses CodeRED for emergency communications to the public. CodeRED is a mass notification service that alerts residents to various emergencies via recorded telephone, text or e-mail alerts. The alerts are geographically targeted and can include emergencies like water outages, boil water advisories, and important public health notifications. The CodeRED system provides Des Moines Water Works the ability to quickly deliver emergency messages to targeted areas. Recipients’ Caller ID will display an (866) 419-5000 phone number. If you miss the call, simply dial the number displayed on your Caller ID to hear the last message delivered.

Customers do not need to do anything to enroll in the customer notification system; however it is very important that Des Moines Water Works has your current phone number(s) on file. You can update your account profile online at www.dmww.com with your current phone number (select log-in or create a new account at the top of the page) or call a Des Moines Water Works Customer Service Representative at (515) 283-8700 to ensure your phone number(s) on file is up-to-date. You can also create or update your contact information directly on the CodeRED website at https://public.coderedweb.com/CNE/33A099CF3F14.

Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in Customer Service, Customers November 9, 2015

2016 Budget and Water Rates

The Board of Water Works Trustees has proposed Des Moines Water Works’ 2016 calendar year budget, which includes revenue from 2016 rate increases for Des Moines, total service, and wholesale water customers.  The 10 percent rate increase for all customers, approved by the Board in October, equates to an increase of about $2.55 per month for a four-person household (7,500 gallons) inside Des Moines.

The rate increases will result in approximately $3.2 million of increased water revenue for 2016. As the Board moves toward greater investment in the water utility’s infrastructure, rate increases will be more consistent with the challenges of producing and delivering quality water.

The proposed 2016 budget includes $59.4 million of operating revenue. Operating expenses are budgeted at $40.6 million, while capital infrastructure costs are budgeted at $22.2 million.

The Board of Water Works Trustees will hold a public hearing for the proposed 2016 budget on Tuesday, November 24, 2015, at 3:30 p.m. at Des Moines Water Works’ general office, located at 2201 George Flagg Parkway, in Des Moines.

New water rates will go into effect April 1, 2016. For a complete listing of Des Moines Water Works’ 2016 water rate structure, visit www.dmww.com/about-us/announcements.

Posted by: Laura Sarcone No Comments
Labels: , , Posted in Customer Service, Customers, Rates