Archive for the ‘About Us’ Category

January 25, 2016

Community Sponsorships

Des Moines Water Works is committed to being a vital contributor to the betterment of our community. We will consider contributions and sponsorships with external organizations that advance our mission, vision and strategic initiatives.  Visit www.dmww.com/about-us/sponsorships for more information and examples of requests that will and will not be considered.

DMWW MissionThe guidelines provided below are aimed at ensuring that our community giving and involvement meet the following goals:

  1. Provide value to both Des Moines Water Works and the community.
  2. Reflect appropriate and accountable use of public funds.
  3. Strengthen Des Moines Water Works’ outreach efforts.
  4. Enhance Des Moines Water Works’ reputation for leadership in the environment.

Sponsorship and Contribution Guidelines and Considerations:*

Support the communities Des Moines Water Works serves through contributions and sponsorships to civic, nonprofit, education, and business programs, activities and events that:

  • Build awareness and appreciation among the public for the value of water as a vital resource.
  • Build awareness for source water quality and quantity.
  • Align with our missions, strategic goals and annual budget.
  • Build support for our core business objectives.
  • Help build brand awareness of Des Moines Water Works’ mission, vision and value to the community.

*All requests for contributions and sponsorships are subject to budgetary limitations.

How to Submit a Sponsorship Request:

  • Requests must be submitted for consideration at least 60 days prior to the event or activity for which funding is requested.
  • All requests for in-kind or financial support must be made using the Sponsorship Request Form available at www.dmww.com/about-us/sponsorships.
  • After funds are allocated, a follow-up report of the event, program or activity will be required.

 

Posted by: Laura Sarcone No Comments
Labels: , , , Posted in About Us June 1, 2015

2015 Consumer Confidence Report

Des Moines Water Works is committed to delivering safe, affordable and abundant drinking water to our customers. Safe drinking water is treated water that has been tested for harmful and potentially harmful substances and has met or exceeded drinking water quality standards set by the United States Environmental Protection Agency (EPA) and the State of Iowa. The EPA sets drinking water standards to define the limits of contaminants considered safe for drinking water. These levels are based on studies of the health effects associated with each contaminant and include a sufficient safety margin to ensure that water meeting these standards is safe for nearly everyone to drink. The Consumer Confidence Report is an annual water quality report that helps customers understand the quality and safety of tap water provided by Des Moines Water Works. The current Consumer Confidence Report is now available at: http://www.dmww.com/upl/documents/library/2015ccr.pdf. If you would like a printed copy of the Consumer Confidence Report mailed to you or have any questions about your drinking water, please contact a Customer Service Representative at (515) 283-8700.

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Labels: , , , Posted in About Us, Customer Service, Water Quality May 5, 2015

Clean Water Act Litigation FAQ

Drainage DistrictA major conduit of nitrate pollution in the Raccoon River watershed is the artificial subsurface drainage system infrastructure, such as those created and managed by drainage districts. Des Moines Water Works recently filed a federal complaint against the Boards of Supervisors of Sac County, Buena Vista County, and Calhoun County, in their capacities as trustees of 10 drainage districts, for the discharge of nitrate pollutants into the Raccoon River.

Why is Nitrate Pollution a Problem?

  • Under the Safe Drinking Water Act, Des Moines Water Works is obligated to meet the Environmental Protection Agency’s (EPA) standards for the maximum contaminate level (MCL) in its finished drinking water. The MCL standard for nitrate is 10 mg/L. The health risks associated with nitrate contamination above MCL include blue baby syndrome and endocrine disruption. In addition to public health risks to drinking water, nitrate pollution also contributes to the hypoxic conditions in public waters, including the Gulf of Mexico’s “Dead Zone.”
  • Des Moines Water Works’ mission is to provide safe, abundant and affordable water to our customers. While Des Moines Water Works has invested millions of dollars in capital infrastructure and has developed strategies to manage high nitrate levels, record nitrate peaks in source waters have threatened and continue to threaten the security of the water supply and the ability of Des Moines Water Works to deliver safe and reliable water, while operating with fiscal discipline.
  • The current denitrification technology is outdated and cannot continue to operate with rising nitrate levels and increased customer demand. Continued high nitrate concentrations will require future capital investments of $76-183 million to remove the pollutant and provide safe drinking water to a growing central Iowa.

Why a Lawsuit?

  • Des Moines Water Works filed a complaint in Federal District Court – Northern District of Iowa, Western Division, on March 16, 2015.
  • The complaint seeks to declare the named drainage districts are “point sources,” not exempt from regulation, and are required to have a permit under federal and Iowa law.
  • The complaint states that the drainage districts have violated and continue to be in violation of the Clean Water Act and Chapter 455B, Code of Iowa, and demands the drainage districts take all necessary actions, including ceasing all discharges of nitrate that are not authorized by an National Pollutant Discharge Elimination System (NPDES) permit.
  • In addition, damages are demanded to Des Moines Waters to compensate for the harm caused by the drainage districts unlawful discharge of nitrate, assess civil penalties, and award litigation costs and reasonable attorney fees to Des Moines Water Works as authorized by law.
  • Des Moines Water Works’ mission is to provide safe, abundant and affordable water to our customers. Des Moines Water Works is fighting for the protection of customers’ right to safe drinking water. Through this legal process, Des Moines Water Works hopes to reduce long-term health risks and unsustainable economic costs to provide safe drinking water to our customers, via permit and regulation of drainage districts as pollutant sources.
  • Continued insistence from state leaders that the voluntary approach of the Iowa Nutrient Reduction Strategy is working does not give solace to the 500,000 central Iowans who must now pay to remove pollution from their drinking water.

Why Sac, Buena Vista, and Calhoun Counties?

  • Buena Vista, Calhoun, and Sac Counties are in the Des Moines Lobe. There are hundreds of drainage districts in these three counties. Under Iowa law, drainage districts are responsible for constructing, administering, and maintaining drainage infrastructure. Within each drainage district, a network of pipes and ditches move groundwater and agricultural pollutants quickly into our drinking water sources.
  • Recent water monitoring by Des Moines Water Works at 72 sample sites in Buena Vista, Sac, and Calhoun Counties have shown nitrate levels as high as 39.2 mg/L in groundwater discharged by drainages districts. This is 4 times the federally required Safe Drinking Water regulatory limit of 10 mg/L.
  • Laws require that “point sources” discharging into rivers must have permits under the NPDES.  Because drainage districts transport nitrate pollution through a system of channels and pipes, they should be recognized and held accountable like every other “point source” contributor. NPDES permits have been successful nationwide in controlling pollution caused by industrial waste and sanitary sewer discharge.
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Labels: , , , , , Posted in About Us, Board of Trustees, Public Policy, Source Water, Water Quality January 8, 2015

Board of Water Works Trustees Issue a Notice of Intent to Sue for Polluted Drinking Water

The Board of Water Works has voted unanimously to issue a notice of intent to sue, under the Clean Water Act and Iowa Code Chapter 455B, to the Sac County Board of Supervisors, Buena Vista County Board of Supervisors and Calhoun County Board of Supervisors in their role as governing authority for 10 drainage districts that are discharging pollutants into the Raccoon River. The affected drainage districts are:

  • Drainage District 32
  • Drainage District 42
  • Drainage District 65
  • Drainage District 79
  • Drainage District 81
  • Drainage District 83
  • Drainage Districts 86
  • Joint Drainage Districts 2-51
  • Joint Drainage Districts 19-26
  • Joint Drainage Districts 64-105

Copies of the notice have also been sent to Governor Terry Branstad; Chuck Gipp, Director of the Iowa Department of Natural Resources; Karl Brooks, Region VII Administrator of the U.S. Environmental Protection Agency (EPA); Gina McCarthy, Administrator of the U.S. Environmental Protection Agency, Bill Northey, Iowa Secretary of Agriculture; and Tom Vilsack, United States Secretary of Agriculture.

The notice of intent to sue is a 60 day notification under the citizen suit provision of the Federal Water Pollution Control Act (commonly known as the Clean Water Act) and Iowa Code Chapter 455B.  The notice communicates the intent of the Board of Water Works Trustees to sue for discharge of pollutants into the Raccoon River by point sources without the permits required by law.

Des Moines Water Works uses both the Raccoon and Des Moines Rivers as water sources and has experienced extremely high concentrations of nitrate in both rivers in the spring and summer of 2013 and the fall and winter of 2014.  Under the Safe Drinking Water Act, the maximum contaminant level (MCL) for nitrate is 10 mg/L.  This standard is set by the U.S. Environmental Protection Agency (EPA) and Des Moines Water Works is legally obligated to provide clean and safe drinking water that meets this MCL standard.

Recent water monitoring by Des Moines Water Works at 72 sample sites in Sac County has shown nitrate levels as high as 39.2 mg/L in groundwater discharged by drainages districts. These extraordinarily high nitrate levels correlate with measurements by the United States Geologic Survey (USGS), a scientific agency in the United States government at monitoring sites along the Raccoon River.

Water monitoring and scientific analysis have shown that the cause of the high nitrate is the extensive system of drainage infrastructure created and maintained by drainage districts in the Raccoon and Des Moines River watersheds.  These drainage systems quickly transport nitrate by groundwater to the nearest waterway, bypassing natural absorption and de-nitrification processes that would otherwise protect the watersheds.

“Drainage districts are a source of high nitrate concentration in our water supply and the Sac County Board of Supervisors have failed to take any meaningful action to protect downstream users from unsafe levels of nitrate introduced into the Raccoon River,” said Bill Stowe, CEO and General Manager, Des Moines Water Works.  “Des Moines Water Works is taking this decisive action to underscore that the degraded condition of our state’s source waters is a very real problem, not just to Des Moines Water Works, but to the 500,000 customers we serve, as well as to Iowans generally who have a right of use and enjoyment of the water commonwealth of our State.  The Iowa Nutrient Reduction Strategy is a failure. Since its announcement, we have suffered through record nitrate concentrations in both the summer of 2013 and winter of 2014.  It is simply not a credible approach to protect the public health of Iowans who rely on safe drinking water every day. We can no longer rely on voluntarism, rhetoric, and speculation to protect the waters of our state.”

The EPA has set the maximum contaminant level of protection based on the best available science to prevent potential health problems. Nitrate levels above the MCL are a public health risk. Particularly at risk are infants below six months of age who, if left untreated, could become seriously ill or die.

Nitrate levels above the MCL increases the cost of drinking water treatment for more than 500,000 central Iowa consumers. Standard Des Moines Water Works treatment processes do not remove nitrate from drinking water. Des Moines Water Works staff monitors nitrate concentrations in the source waters and activates a costly nitrate removal facility when necessary in order to produce a safe water supply meeting the MCL.  In 2013, when nitrate levels in the Raccoon and Des Moines Rivers were at a record high, Des Moines Water Works incurred approximately $900,000 in treatment costs and lost revenues. Moreover, record high nitrate concentrations demand significant future capital investments to remove this pollutant and provide safe drinking water to a growing central Iowa.

“We are not seeking to change agriculture methods, but rather challenging government to better manage and control drainage infrastructure in order to improve water quality within the state. Water quality improvements in Iowa demand accountability for protecting against water degradation by all sectors, including local governments and agriculture,” said Stowe. “Because drainage districts transport nitrate pollution through a system of channels and pipes, they should be recognized and held accountable like any other point source contributor.”

If the named drainage districts do not cease to discharge pollutants without permits or act within 60 days to correct the ongoing violations, Des Moines Water Works will seek relief in federal court under the Clean Water Act and Iowa Code citizen suit provisions.  These laws require that “point sources” discharging into rivers have permits under the National Pollutant Discharge Elimination System (NPDES).  NPDES permits have been successful nationwide in controlling pollution caused by industrial waste and sanitary sewer discharge.

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Labels: , , , , , , , , , , Posted in About Us, Board of Trustees, Source Water, Water Quality January 7, 2015

Winter Source Water Problems

The United States Environmental Protection Agency (EPA) recently celebrated the 40th anniversary of the Safe Drinking Water Act (SDWA), which Congress passed on December 16, 1974, directing EPA to implement a series of regulations and standards to protect public drinking water from source to tap. The law was amended in 1986 and again in 1996 to include additional actions to protect drinking water, including those that recognize the needs for source water protection, training for water system operators, funding for water system improvements, and public information about the quality of treated water to inform water consumers and hold water delivery systems accountable.

Continued high nitrate levels in Des Moines Water Works’ source waters – the Des Moines and Raccoon Rivers – forced Des Moines Water Works to activate its nitrate removal facility early December 2014. On December 16, 2014, the 40th anniversary of the SDWA, the denitrification facility remained in use in order to ensure Des Moines Water Works’ finished drinking water was safe for consumption, as defined by the SDWA.

In addition, Des Moines Water Works was forced to use emergency water storage from Maffitt Reservoir at the L.D. McMullen Water Treatment Plant. Water at Maffitt Reservoir is considered emergency storage water for use during exceptional instances of water quantity and water quality. Use of the emergency water today, reduces the amount of storage water available for use during high customer demand periods.

“Des Moines Water Works staff has exercised extensive efforts to reduce nitrate levels to an acceptable level, as prescribed by the United States Environmental Protection Agency,” said Bill Stowe, CEO and General Manager, Des Moines Water Works. “Because nitrate continues to be introduced in the watershed at high levels, we are forced to use emergency storage water, in addition to running the nitrate removal facility, in order to maintain delivery of safe drinking water to our customers.”

The EPA’s maximum contaminant level (MCL) for nitrate in finished drinking water is 10 mg/L.  The levels seen in the Raccoon and Des Moines Rivers last fall and this winter are unprecedented for this time of the year. The monthly averages are as follows:

 

Raccoon River               Des Moines River

September 2014           11.89 mg/L                          7.20 mg/L

October 2014                 13.23 mg/L                         11.15 mg/L

November 2014           13.43 mg/L                         11.96 mg/L

December 2014            12.56 mg/L                         11.14 mg/L                  

Des Moines Water Works remains committed to fighting for cleaner source water on behalf of the 500,000 central Iowans Des Moines Water Works is pleased to serve.

According to the Iowa Nutrient Reduction Strategy, approximately 92% of nitrate loads enter our water resources through agricultural sources that are not currently being subject to any mandatory regulations, despite longstanding legal mandates to address such pollution.

“While Des Moines Water Works continues to incur costs and reduce available water storage, polluters of the watershed are not regulated,” said Stowe. “This is a public health issue for our customers. We cannot continue to meet the increasing water demand of our customers without regulation of pollutants in our source water.”

In order to ensure that tap water is safe to drink, the EPA prescribes regulations limiting the amount of nitrate levels in water provided by public water systems. The greatest health risk posed by high nitrate concentrations is for infants under six months of age. Nitrate can transform into nitrite in the infant’s body, reducing the ability of the baby’s blood to carry oxygen. This may result in Blue Baby Syndrome. Des Moines Water Works’ finished drinking water nitrate concentration is currently below the level which is indicated to cause these health implications.  If you are caring for an infant, you may wish to seek advice from your healthcare provider.

Despite the high levels of nitrate in the source waters, Des Moines Water Works’ finished drinking water remains safe for consumption.

Posted by: Laura Sarcone No Comments
Labels: , , , , , , Posted in About Us, Source Water, Water Quality April 16, 2014

Bicycle Fundraising Event in Des Moines for Clean Water

The Water Ride

The Move Project will host their second annual ride for clean water – The Water Ride – on May 17.  The Water Ride is a bicycle ride, starting and ending at Water Works Park, which raises funds for clean water projects in Ghana, West Africa.  Participants and park visitors will enjoy live entertainment after the ride at Water Works Park, with educational activities highlighting the need for clean water in rural villages in Africa. Des Moines Water Works is the sponsor of The Water Ride.

“This event is powerful in that 100% of the funds raised on this ride will go directly to providing clean water to a community in Africa. Having access to clean water affords individuals and families the opportunity to receive an education, work and live a healthier life,” said Sam Mahlstadt, co-founder of The Move Project.

The Move Project is a non-profit organization that focuses on the alleviation of poverty, freeing slaves, providing shelter to the homeless, and food and water to those without access to these life essentials.

“The Water Ride elevates our community’s awareness of the inaccessibility of water in other countries, as well as celebrates our local drinking water quality,” said Bill Stowe, CEO and General Manager, Des Moines Water Works. “The Water Ride is a great way to emphasize the value of drinking water to a community’s overall health.”

The well will be installed in the village of Tsipasi, in Ghana, West Africa. The village’s name ironically means a place with abundant water, but the unfortunate reality is that the people of the village are without access to clean water.

“The clean water well will be our first, albeit significant, step to joining hands with a community and helping them break the cycle of poverty. It will be a slow, difficult, and complex effort, but we are convinced that we must make a move,” said Mahlstadt.

For more information and to sign up for the bike ride, visit http://www.themoveproject.org/water.

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Labels: , , , , Posted in About Us, Customer Service, Infrastructure April 7, 2014

Important Information about your Drinking Water

Spring melting has caused significant water quality concerns for Des Moines Water Works, in particular ammonia present in our rivers from livestock runoff and other upstream land uses.   Many customers may have noticed a chlorine taste and smell in their drinking water. Weeks of disinfection treatment has been necessary to reduce runoff impacts; however, disinfection has its own risks, including potential health risks if continued over the long term.

Des Moines Water Works aggressively and continuously monitors for the presence of drinking water contaminants. Tests indicating a “snap shot” of drinking water quality are taken often in the Des Moines Water Works system. Testing results received on March 21, 2014, show Des Moines Water Works exceeded the regulatory standard for Total Trihalomethanes (TTHM). The standard for TTHM is 0.080 milligrams per liter (mg/L), or 80 parts per billion. Des Moines Water Works’ result for TTHM during the monitoring period, which ended in the first quarter, was 0.090 mg/L in the Des Moines Public Water Supply (PWS) and 0.0926 mg/L in the Southeast Polk Rural Water District PWS.

“First and foremost, we take very seriously our responsibility to customers to provide a safe, reliable, and abundant water supply, and recognize that responsibility was not met here,” said Bill Stowe, CEO and General Manager. “Safe drinking water standards exist to protect public health – some for immediate health considerations, and others that protect against unwanted long-term effects.  This exceedance falls within the second category.  What is important here is that we respond with a sense of urgency to remedy the issue so it does not have the opportunity to become long-term.  Our customers need to understand that there is not an immediate concern with respect to the drinking water – it remains safe to consume and customers do not need to use alternative sources of drinking water, nor use additional treatment techniques.”

Trihalomethanes are one of the most common disinfection by-products. Disinfection by-products form when chlorine used for disinfection reacts with organic matter present in the water. Some people who drink water containing Trihalomethanes in excess of the standard over many years may experience problems with their liver, kidneys or central nervous system.

The violation occurred due to the interaction between chlorine and organic matter in the water system.

“At the time of the violation, Des Moines Water Works saw elevated levels of ammonia and other organic matter in both the Des Moines and Raccoon Rivers,” said Stowe.

Disinfection with chlorine is more difficult when ammonia is present in source waters. Ammonia consumes chlorine, leaving it unavailable for disinfection. This requires adding additional chlorine to eliminate the ammonia and obtain proper disinfection during the final stage of treatment. For that reason, chlorine levels have been purposefully higher since early January. Elevated levels of organic matter, at a time when chlorine is being dosed aggressively, causes the formation of the undesirable disinfection by-products.

High levels of organic matter and ammonia in the rivers are often the result of agriculture runoff, especially livestock operations and manure fertilized fields.

“Runoff into the Des Moines and Raccoon Rivers has once again created significant water quality and water treatment concerns,” said Stowe. “We are completely at the mercy of what is in our rivers each day.”

“Investing in multi-million dollar capital improvements to adjust treatment processes is one viable solution to eradicate similar violations in the future, but the source of the problem remains in our rivers,” said Stowe.  “This should be a call to action for all central Iowans to advocate for cleaner source water and to question if voluntary water protection measures work.”

Des Moines Water Works customers will receive the public notice required by Iowa Department of Natural Resources in their April bill statement. Copies of the notices can be found here:

The regulation requires averaging the samples obtained in the last four calendar quarters. Because of the high results in the first quarter of 2014, similar notices will be sent to customers in future quarters unless and until the average falls below the standard. Customers can expect three additional notices in 2014.

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Labels: , , , , , Posted in About Us, Source Water, Water Quality March 17, 2014

Regional Water Production Study

Local DSC_1446and national experts agree that water rates are on the rise, in part due to deteriorating infrastructure and rising debt among utilities. The Central Iowa Regional Drinking Water Commission (CIRDWC), a body of elected and appointed officials from central Iowa formed by 28E agreement to provide water system planning for the entire region, is proposing a study be performed by an independent consultant to evaluate the feasibility whether a regional water production utility can provide better service and accommodate future demand. The estimated $250,000 study could show whether merging area water production utilities, most of which already receive at least a portion of their water from Des Moines Water Works, could result in lower rate increases and better service in the future.

The main driving factor of the study is to assure central Iowans have reliable sources of water and it is being produced at a reasonable cost. A regional model has the potential for several other benefits, including:

  • Financial savings by spreading overhead costs, engineering costs and other expenses over a larger customer base
  • Improved long-term planning about where new treatment plants should be built and how to address potential water shortages
  • A more representative government structure

“It is smarter for the region to combine its production operations and expand together, rather than individual cities investing in their own treatment facilities at greater cost to consumers and without coordinated planning,” said Bill Stowe, CEO and General Manager, Des Moines Water Works.

Stowe pointed to the Wastewater Reclamation Authority as a model for successful collaboration. The organization includes 17 local municipalities, counties and sewer districts. The City of Des Moines is the operating contractor, but membership to the governing board is based on population.

The proposed study will focus on the potential outcomes of combining drinking water treatment and production services and assets, but not distribution. If efforts to establish a regional utility do move forward, the responsibility of delivering water to customers and setting distribution rates would remain with individual cities and water providers.

A Request for Qualifications will be issued this spring to identify a consultant to complete the study, which could take six months to complete. As a preliminary step, the feasibility study will identify what options are available and does not mean a regional water production utility will ultimately be pursued.

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Labels: , , , , , Posted in About Us, Board of Trustees, Customer Service February 14, 2014

Main Breaks by the Numbers: 200 Main Breaks in First Six Weeks of 2014

DSC_2681Despite an aggressive preventative maintenance program in Central Iowa, water mains around Des Moines are breaking at a record number, Cold weather and corrosion of pipes have teamed up to cause pipe failures. The extreme drop in mercury drives frost penetration to a greater depth.  Deeper frost penetration causes the corroded water mains to break. With expected warmer temperatures in the coming days, it can cause the frost line to move quickly and cause breaks as well.

The American Society of Civil Engineers’ 2013 grade for America’s drinking water infrastructure was a D, which is no surprise considering Des Moines Water Works has repaired a record number of main breaks in one month: 122 breaks in January. To date, Des Moines Water Works crews have repaired 200 main breaks, with as many as 12 in a single day.

The 10 year average for total main breaks in a year is 290. On average, half of the main breaks occur in the three winter months of December, January and February.  The total number of main breaks in 2013 was 342. The highest number of breaks in one year was 365, set in 1988.

The average cost of a main break is around $5,000-7,000 for labor, materials and equipment. This does not account for the loss of water at a main break. The 2014 budget for emergency repairs is approximately $1.5 million. So far in 2014, Des Moines Water Works has spent approximately $1 million in repairing water mains.  Any impact of this year’s main break experience will be analyzed when determining the 2015 water rates.

Though largely out of sight and out of mind, Des Moines Water Works operates and maintains more than 1,300 miles of underground water mains distributing finished drinking water to homes and business in Des Moines and surrounding communities. The pipes in the distribution system are made from cast iron, concrete and plastic and also vary in size, from half-inch diameter service lines to 48-inch diameter transmission mains. Pipes installed between 1940 and 1960 are leading to most of the main breaks in Des Moines. The oldest pipe (circa 1900), which can be found in Downtown Des Moines, is some of the best in the distribution system.

“While every main break is different, fixing it quickly and safely are top priorities,” said Bill Stowe, CEO and General Manager, Des Moines Water Works. “Our goal is to minimize disruption to our customers who live, work and commute in the area.”

Des Moines Water Works invests millions of dollars each year in infrastructure improvements. The 2014 capital improvements budget includes $2.2 million for water main replacement within the Des Moines water distribution system. These funds will be used to replace water mains that have reached their useful life expectancy – water mains with a high occurrence of breaks.

Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in About Us, Customers, Infrastructure January 8, 2014

Automated Notification System

phoneDes Moines Water Works, in partnership with Polk County Emergency Management, has begun using CodeRED for emergency communications to the public. CodeRED is a mass notification service that alerts residents to various emergencies via recorded telephone, text or e-mail alerts. The alerts are geographically targeted and can include emergencies like water outages, boil water orders, and important public health notifications. The program is being piloted for Des Moines Water Works customers in Polk County.

Customers do not need to do anything to enroll in the customer notification system, but Des Moines Water Works does ask that customers have current phone number(s) on file. Update your account profile online at www.dmww.com with your current phone number (select log-in or create a new account at the top of the page) or call a DMWW Customer Service Representative at (515) 283-8700 to ensure your phone number on file is up-to-date. Personal information will be safeguarded and used only for emergency notifications. You can also create or update your contact information directly on the Polk County CodeRED website at https://public.coderedweb.com/CNE/33A099CF3F14.

Recipients’ Caller ID will display an (866) 419-5000 phone number. If you miss the call, simply dial the number displayed on your Caller ID to hear the last message delivered. The CodeRED system provides Des Moines Water Works the ability to quickly deliver emergency messages to targeted areas or all residents of Polk County.

Posted by: Laura Sarcone 10 Comments
Labels: , , , , Posted in About Us, Customer Service, Customers