Archive for the ‘About Us’ CategoryOctober 29, 2012
At Des Moines Water Works, Process Control Operators are essential to providing safe and reliable drinking water to 500,000 customers throughout central Iowa. It isn’t just a job. It matters. Like police officers, fire fighters, and other emergency personal that work to keep our cities safe, water treatment operators are needed 24 hours a day, 365 days a year, to ensure public health in central Iowa.
Please view this short video to learn more about Process Control Operators at Des Moines Water Works.
There are many career opportunities available in water treatment. With some education and experience, an individual can earn their water treatment licenses enabling them to climb the career ladder. If you think you would enjoy a career in water, DMACC offers a Water Environmental Technology program that provides the skills and ability to become a water treatment operator. For more information, visit https://go.dmacc.edu/programs/water/pages/welcome.aspx.Labels: Career in water, Des Moines Water Works, Des Moines waterworks, DMWW, Employees, Water Treatment Operator Posted in About Us, Employees October 23, 2012
DES MOINES, Iowa (October 23, 2012) – The Board of Water Works Trustees has proposed Des Moines Water Works’ 2013 calendar year budget, which includes a zero rate increase for Des Moines and wholesale water customers. In some communities served by Des Moines Water Works – such as unincorporated Polk County, Pleasant Hill, Cumming, Alleman and Runnells – who have more significant infrastructure needs, Des Moines Water Works has increased rates for residential customers by five percent.
The proposed budget includes $50.4 million of operating revenue. Operating expenses are budgeted at $33.3 million, while capital infrastructure costs are budgeted at $19.4 million. The Board of Water Works Trustees will hold a public hearing for the proposed 2013 budget on Tuesday, November 27, 2012, at 3:30 p.m.
“The Board’s actions are the result of significant efforts by staff to reduce costs during a period of difficult economic challenges for our customers,” said Bill Stowe, CEO and General Manger, Des Moines Water Works. “However, a zero rate increase will not likely be repeated as the Board moves toward greater investment in the water utilities’ infrastructure and rate increases more consistent with the challenges of producing and delivering water.”
For a complete listing of Des Moines Water Works’ 2013 water rate structure, visit www.dmww.com. New water rates will go into effect April 1, 2013, for those customers with rate increases.Labels: Board of Trustees, Des Moines Water Works, Des Moines waterworks, DMWW, water rates Posted in About Us, Board of Trustees, Customer Service, Customers, Rates October 8, 2012
There are more than 10,000 hydrants in the Des Moines Water Works distribution system, and while fire hydrants are a familiar sight, we should all be aware of the importance of each hydrant to the community – not only for firefighting, but also for operation and maintenance of the water system.
Because they are so important, the fire hydrants in Des Moines Water Works distribution system receive a lot of attention. Each public fire hydrant receives regular maintenance on a three-year rotating schedule. In addition, each year in the fall, every fire hydrant is inspected to ensure it is not holding water that could freeze and to confirm that it has not been hit by vehicles or damaged in some other way. Most hydrants in the system are designed to break away if they are hit by a vehicle. This reduces damage to the vehicle and the hydrant and allows the hydrant to be returned to service quickly.
Des Moines Water Works is responsible for maintenance of the fire hydrants that fire fighters use to protect our community. Help the local fire department and Des Moines Water Works by following these simple tips to keep fire hydrants working properly and accessible when they are needed:
- Keep cars, bikes, toys and other objects away from fire hydrants at all times.
- During winter months, shovel snow away from fire hydrants.
- Mow and trim grass or weeds around fire hydrants near your property.
- Do not plant flowers or shrubs around fire hydrants.
- Do not paint fire hydrants – the color of the fire hydrant is indicative of water flow available for fire protection.
Unauthorized use of a hydrant can cause significant damage to the distribution system, the hydrant and your home or business plumbing. Additionally, it may cause damage to our water supply. Any unauthorized use of a fire hydrant may result in a $1,500 fine and misdemeanor charges.
If you notice a damaged fire hydrant or witness suspicious activity near a fire hydrant, please call Des Moines Water Works at (515) 283-8700. Your call is important to the fire protection of your home, business and others around you.
Tip: Do you know why the tops or “bonnets” of fire hydrants are painted different colors? Learn here.
From fall to spring, you will find Joe and other laborers in the underground water basins. Here, he drains the four million gallons of water each basin holds and hoses down everything so that it is clean to work in. He then makes any necessary repairs and continues with preventive maintenance after that. The basin crew then fills it back up with water and move on to the next basin.
In the late spring and summer months, Joe is out of the basins for the season. Water production laborers then assist maintenance mechanics and utility mechanics on many different projects at all the different sites Des Moines Water Works manages. This can be quite diverse. One day you may be hanging from a crane hook lowered 30 feet underground and the next day you could be helping install new sleeves and bearings on a 21,000 GPM pump. Along with variety of task, the position also requires working at various sites, such as the Fleur Drive, L.D. McMullen or Saylorville Water Treatment Plants.
Joe says, “I am able to do a multitude of different things at many different sites around the Des Moines metro area. Being a Water Production Laborer has also provided me with the opportunity to learn new skills. That is why I have enjoyed my career in water at Des Moines Water Works.”Labels: Career in water, Des Moines Water Works, Des Moines waterworks, DMWW, Employees, Water Production Laborer Posted in About Us, Employees September 24, 2012
Des Moines Water Works has been providing safe drinking water to Des Moines since 1871. Today, Des Moines Water Works serves approximately 500,000 people throughout the Des Moines metro area. Few people realize the importance of providing citizens with safe and reliable drinking water. Like police officers, fire fighters, and other emergency personal that work to keep our cities safe, proper water operators are needed 24 hours a day, 365 days a year, to ensure public health in central Iowa.
At Des Moines Water Works, there is a Control Center Operator always on duty managing the treatment of the water at all three of Des Moines Water Works’ treatment plants. They also monitor and control the distribution system, which includes 10 pumping stations, 12 booster stations, and 25 water towers throughout the Des Moines metro area.
Depending on the time of day, the priorities of the operator varies. Operators that work the day shift perform numerous processes for cleaning water and replenishing the distribution system. The evening shift operator’s goal is to monitor the distribution system to keep it regulated. The overnight operator focuses on refilling the water towers for the morning rush.
The peak demand for water is usually Monday-Friday from 5:00 am to 10:00 am. The demand will then pick back up during the evening when people get home from work. During the summer, the demand is also high towards the end of the evening when businesses and homeowners typically irrigate lawns. It is important to keep water storage facilities filled for optimal water pressure throughout the distribution system and for use during fire fighting.
The day shift operator also manages chemical deliveries at three treatment plants, which is done remotely from the control center at the Fleur Drive Treatment Plant. There may also be requests from other utility employees related to maintenance of the treatment plants. The overnight shift operator’s responsibility is to prepare the treatment plants for the next day, such as updating all of the logs.
To handle all that needs to be taken care of, Control Center Operators must be able to prioritize all of the requests and duties that they face each shift. They must be able to multitask and handle an emergency in a calm manor. Each shift is different than the one before, but Des Moines Water Works Control Center Operators understand that their role is vital to the health of residents of Des Moines and surrounding areas.Labels: Career in water, Control Center Operator, Des Moines Water Works, Des Moines waterworks, DMWW, Employees Posted in About Us, Employees September 3, 2012
Meet Dean. Dean is a Des Moines Water Works Park Police Officer and has been helping visitors of Water Works Park for over six years. Park Police Officers keep Water Works Park safe for patrons and address any questions or concerns that visitors may have. But that isn’t all that they do.
The officers also provide security for the park at Maffitt Reservoir and other Des Moines Water Works facilities – including water towers and storage facilities located throughout the Des Moines metro area. They also respond to alarms or suspicious activity that may occur at Des Moines Water Works operated facilities.
Many organizations – Make-a-Wish Foundation’s Jolly Holiday Lights and HyVee Fishing Derby, to name a few – hold their events at Water Works Park, and the Park Officers assist with making each event safe and successful.
Des Moines Water Works Park Officers have been employed as police officers, so they are able to respond and provide assistance to incidents that may occur, such as assaults, car chases, lost people and pets. Citizens can also contact a Park Officer about a complaint or suspicious activity at a Des Moines Water Works facility or property.
Dean sees a lot of traffic – walkers/joggers, cars and bus tours – at Water Works Park during the spring, especially the weeks of the annual crabapple bloom in the Arie den Boer Arboretum. He also enjoys seeing the horseback riders on the bridle trail – a unique sight to see inside the city, as well as the many personal events, like wedding ceremonies and family reunions.
Water Works Park hours are 6:00 am-10:00 pm. Maffitt Reservoir Park hours are 7:00 am-8:00 pm (Standard Time) and 6:00 am-9:00 pm (Daylight Savings Time). For a complete list of park rules and regulations, visit http://www.dmww.com/parks-events/water-works-park.Labels: Career in water, Des Moines Water Works, Des Moines waterworks, DMWW, Employees, Water Works Park Posted in About Us, Employees, Parks August 30, 2012
Des Moines Water Works has been awarded a $100,000 grant from the Community Foundation of Greater Des Moines Leadership Circle.
“Recreating Water Works Park will bring more vitality to the Greater Des Moines metro area. The Leadership Circle is pleased to provide funding that will ensure the success of the Water Works Park renovation master plan,” said Barry Griswell, Chair of the Leadership Circle and Chief Executive Officer of the Community Foundation.
Water Works Park is 1,500 acres located near downtown Des Moines and one of the nation’s largest urban parks. Current recreational uses of the park include walking/running, hiking and nature/bird watching. The park is home to Arie den Boer Arboretum, one of the world’s largest collections of flowering crab apple trees. The park also hosts several community events – including Jolly Holiday Lights and the Hy-Vee Fishing Derby– as well numerous private events. Water Works Park is bisected by the Raccoon River and a three mile long infiltration gallery, which is a major source of raw water for the Fleur Drive water treatment plant which provides drinking water for the Des Moines metro area.
“The Community Foundation Leadership Circle grant is a significant contribution to the funding of the master plan to re-envision and renovate Water Works Park into an education and recreation destination,” said Randy Beavers, CEO and General Manager of Des Moines Water Works. “The Water Works master plan will highlight opportunities for education and emphasize the role water plays in the community, as well as incorporate additional recreational features throughout the park.
Des Moines Water Works, in collaboration with Iowa State University Department of Landscape Architecture, hosted an international design competition in 2011 to reinvent Water Works Park. Sasaki Associates, with RDG Planning & Design and Applied Ecological Services, was selected as the Parkitecture competition winner out of 44 proposals.
It is expected the design team and Des Moines Water Works will begin developing the master plan this fall. The process will include public outreach and community involvement.
For more information on the Water Works Park plan, visit the project website at waterworkscircuit.com.
About Des Moines Water Works
Des Moines Water Works (DMWW) is a municipal water utility serving the citizens of Des Moines and surrounding communities (approximately 500,000 people). DMWW is an independently operated public utility with a commitment to leading, advocating and investing today and in the future to deliver water you can trust for life. Des Moines Water Works also operates Water Works Park – 1,500 acres of land near downtown Des Moines, and one of the nation’s largest urban parks.
About the Community Foundation Leadership Circle
The Community Foundation of Greater Des Moines Leadership Circle is a group comprised of donors who have created a substantial endowment that supports projects or causes that provide long-term community impact and address the most critical needs in Greater Des Moines. Leadership Circle donors pledge $2 million through initial contributions and deferred gifts. Backed by its funding ability, the Leadership Circle provides grants to projects that provide significant community enhancements.
Leadership Circle Members Include: Sunnie Richer & Roger Brooks, Suzie Glazer Burt, Patty & Jim Cownie, Richard L. Deming, M.D., Michele & Barry Griswell, Charlotte & Fred S. Hubbell, Sharon & Kyle J. Krause, Jill & Mark Oman and Emily & Fred WeitzLabels: Des Moines Water Works, Des Moines waterworks, DMWW, Water Works Park Posted in About Us, Des Moines Water Works Park, Parks August 27, 2012
Meet Shelly. Shelly is a Customer Service Representative at Des Moines Water Works and has been helping customers for over five years. Shelly begins taking customers calls at 7:30 am. Monday mornings and the day after a holiday are usually the busiest days. Once, during a busy day, she took 100 calls by 10:30 am. Usually, she takes about 100 calls a day.
Shelly also takes care of customer requests that come via Des Moines Water Works’ website. These requests are for starting, stopping and transfer of service. Requests also come in for changes to a customer’s account information. These requests tend to be heavier towards the beginning of the month.
Shelly, along with other Customer Service Representatives, also assist customers who come to Des Moines Water Works in person for assistance. They may be coming in to bring in vouchers to assist with payment of their bill or to set up pay arrangements.
Shelly enjoys her job because she is able to talk to many people and no two calls are ever the same. Shelly says, “Every job is important at Des Moines Water Works, but the Customer Service department is the place that customers go to for answers and if I do not give them the correct information, then I am not doing my job.” Shelly also knows that she may be the only contact that a customer may have with Des Moines Water Works, so she tries to deliver the highest quality of service possible.
Des Moines Water Works Customer Service Representatives are available Monday through Friday, 7:30 am-5:30 pm, at (515) 283-8700 or in person at 2201 George Flagg Parkway, Des Moines, Iowa.
Metro area residential and business customers continue to support the Stage 1 Water Conservation request made by all of the Des Moines area water utilities to voluntarily cease or reduce lawn irrigation, after pumping a record 96.6 million gallons on July 24.
With cooler temperatures, customer water demand has dropped to somewhat lower levels than typical of late summer when turf irrigation is reduced; however, river levels remain at near historic low levels, with the outlook for the remaining late summer and fall months to be drier than normal.
The metro-wide Stage 1 Water Conservation Plan – which is voluntary and targeted at reduced turf irrigation – is still in effect, and will remain in effect through the end of August. Watering of gardens, plants and other landscaping was not targeted in the Stage 1 conservation efforts and may continue through the fall. Since Stage 1 is a voluntary effort, customers who have damaged turf and desire to restore it in September – which is an ideal time for reseeding – may irrigate the damaged/repaired sections of their lawn.
“The Des Moines area water utilities continue to emphasize the wise use of water both inside and outside the home and businesses.” said Randy Beavers, Des Moines Water Works CEO and General Manager. “Residential and business customers can do their part by not over-irrigating and maintaining properly working irrigation systems.”
For more information on the Stage 1 Water Conservation Plan, as well as daily water pumpage updates, visit http://www.dsmh2o.com/reducing-water-consumption-by-10-percent.Labels: Des Moines Water Works, Des Moines waterworks, DMWW, Stage 1 water conservation, water conservation Posted in About Us, Conservation, Customers, Environment August 21, 2012
Board of Water Works Trustees Names William Stowe as New CEO and General Manager of Des Moines Water Works
DES MOINES, Iowa (August 21, 2012) – The Board of Water Works Trustees of Des Moines Water Works has selected Bill Stowe as CEO and General Manager.
“Bill Stowe is a capable leader who is well prepared for the challenges and opportunities facing Water Works, one of Des Moines’ greatest assets,” said Graham Gillette, Board of Water Works Trustees member and co-chair of the search committee. “Bill Stowe is an innovator who understands the role Water Works plays in ensuring Central Iowa’s future.”
Stowe was one of five finalists interviewed by the Board of Trustees and questioned by employee and community panelists earlier this month. The five finalists were chosen from a large field of candidates. Stowe replaces Randy Beavers who has served Des Moines Water Works for 31 years, the last 5 as its CEO and General Manager. Beavers will retire September 7, and Stowe will assume his duties on September 24. Des Moines Water Works is a regional water utility serving approximately 500,000 people in the Des Moines metro area.
“The five finalists were all outstanding. Each would have brought a unique skill set to the job,” said Leslie Gearhart, Board of Water Works Trustees member and co-chair of the search committee. “We are grateful to the employees and members of the community who helped screen candidates during this process.”
Stowe currently serves as Assistant Manager-Public Works/Engineering for the City of Des Moines, a position he has held since 1999. Prior to that, Stowe was the Human Resources Director for the City of Des Moines, Operations Manager for MidAmerican Energy, as well as an analyst for Shell Oil, labor relations representative for Inland Steel Industries and a field examiner for the National Labor Relations Board. Stowe has a B.A. from Grinnell College, a M.S. from the University of Wisconsin, a M.S. from the University of Illinois and a J.D. from Loyola University Law School.
“It’s a privilege to have an opportunity to lead this exceptional utility in service to our community. I welcome the opportunity to join with the employees of Water Works to continue to provide valued water services to our customers throughout the region,” said Stowe.
About Des Moines Water Works
Des Moines Water Works (DMWW) is a municipal water utility serving the citizens of Des Moines and surrounding communities (approximately 500,000 people). DMWW is an independently operated public utility with a commitment to leading, advocating and investing today and in the future to deliver water you can trust for life.
About the Board of Water Works Trustees
The Board of Water Works Trustees of the City of Des Moines, Iowa, consists of five members, appointed by the Mayor of the City of Des Moines for a term of six years. The Board of Water Works Trustees appoints Des Moines Water Works CEO and General Manager. The functions of the Board of Water Works Trustees can be described as policy making, appraisal, and evaluation.