October 27, 2016

Automated Notification System

Des Moines Water Works uses an Automated Notification System to notify customers of various emergencies via automated telephone message.  The alerts are geographically defined and can include emergencies such as water outages, boil advisories and important public health or safety notifications.  Recipients’ Caller ID will display Des Moines Water Works (515) 283-8700.  If you miss the call or would like additional information, call (515) 283-8700 to speak with a representative.

It is very important that Des Moines Water Works has your current phone number(s) on file.  Update your account profile online at www.dmww.com with your current phone number (select log-in or create a new account at the top of the page) or call a Des Moines Water Works Customer Service Representative at (515) 283-8700 to ensure your phone number(s) on file is up-to-date.

Posted by: Laura Sarcone 3 Comments
Labels: , , , , Posted in Customer Service, Customers

3 Responses to “Automated Notification System”

  1. July 22, 2018 at 11:28 am, Larry E Currier said:

    Wanting to add 1605 Guthrie Ave to your Code Red notification system.
    Home – Land Line 515-262-3806
    Cell 515-778-1768

    Thank you!

    Reply

    • July 25, 2018 at 9:19 am, Laura Sarcone said:

      Hi, Larry
      We’ve got both numbers added to the emergency notification system. Thank you!

      Reply

  2. January 25, 2020 at 7:43 pm, John said:

    The only way I saw to add a phone number was under the account services drop-down menu where you update your account info. There was no way to add a phone number under customer profile.

    Reply

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