October 27, 2016

Automated Notification System

Des Moines Water Works uses an Automated Notification System to notify customers of various emergencies via automated telephone message.  The alerts are geographically defined and can include emergencies such as water outages, boil advisories and important public health or safety notifications.  Recipients’ Caller ID will display (866) 419-5000.  If you miss the call or would like to hear the message again, simply dial the number displayed on your Caller ID to hear the last message received.

It is very important that Des Moines Water Works has your current phone number(s) on file.  Update your account profile online at www.dmww.com with your current phone number (select log-in or create a new account at the top of the page) or call a Des Moines Water Works Customer Service Representative at (515) 283-8700 to ensure your phone number(s) on file is up-to-date.

Posted by: Laura Sarcone 2 Comments
Labels: , , , , Posted in Customer Service, Customers

2 Responses to “Automated Notification System”

  1. July 22, 2018 at 11:28 am, Larry E Currier said:

    Wanting to add 1605 Guthrie Ave to your Code Red notification system.
    Home – Land Line 515-262-3806
    Cell 515-778-1768

    Thank you!


    • July 25, 2018 at 9:19 am, Laura Sarcone said:

      Hi, Larry
      We’ve got both numbers added to the emergency notification system. Thank you!


Leave a Reply