Archive for July, 2017

July 25, 2017

Change is Coming

Des Moines Water Works (DMWW) is excited to announce we have partnered with Invoice Cloud, a web-based, electronic invoice presentment and payment company, to provide faster, more convenient billing services to our customers. The new online payment and e-bill service offers more flexibility in paying DMWW bills, including paperless billing and pay by text. No registration will be required to view an online replica of paper bills or to pay a bill.

Des Moines Water Works chose Invoice Cloud as our new online bill pay service provider due to their commitment to providing the highest standards in Internet security. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) compliant systems. This includes truncating (abbreviating) account numbers so that even DMWW does not see your complete account information.

In conjunction with the launch of the Invoice Cloud platform, the convenience fee for all credit/debit card payments made online or by phone will increase to a flat rate of $2.75 per transaction. This includes payments made through our recurring credit card program. DMWW is committed to ensuring customers have a no-cost electronic payment method available, and all electronic check (ACH) transactions, including automatic payments using electronic check, will be free of charge.

In addition, the online transaction limit for credit card payments will decrease from $5,000 to $500 per transaction. These changes will go into effect late summer 2017.

Posted by: Laura Sarcone No Comments
Labels: , , , Posted in Customer Service, Customers July 7, 2017

Iowa’s ‘Move Over’ Law Now Includes Utility Vehicles

Move over and slow down. Iowa’s longstanding safety slogan and official law since 2002, has been broadened by the 2017 Iowa Legislature to include other public agencies and private companies working within the right of way.  The expanded law, effective July 1, requires motorists to change lanes (or slow down if changing lanes is not possible) when approaching stationary emergency vehicles, tow trucks, highway maintenance trucks, and utility vehicles for water, electric, natural gas, telephone, cable, and waste and recycling services.

Des Moines Water Works welcomes the expanded law, which now recognizes utility vehicles. “As our crews and field staff work to restore water after a main break or provide service at customers’ home, they are in increasingly in harm’s way due to distracted drivers,” said Bill Stowe, CEO and General Manager. “This expanded law to include utility vehicles raises driver awareness and encourages motorists to use caution when approaching a utility vehicle. Please move over and help us to help you.”

For more information, visit www.moveoveriowa.com

Posted by: Laura Sarcone No Comments
Labels: , , Posted in Customers, Employees