Archive for October, 2016

October 27, 2016

CodeRED: Automated Notification System

phoneDes Moines Water Works uses CodeRED for emergency communications to the public. CodeRED is a mass notification service that alerts residents to various emergencies via recorded telephone, text or e-mail alerts. The alerts are geographically targeted and can include emergencies like water outages, boil water advisories, and important public health notifications. The CodeRED system provides Des Moines Water Works the ability to quickly deliver emergency messages to targeted areas. Recipients’ Caller ID will display (866) 419-5000 phone number.  If you miss the call, simply dial the number displayed on your Caller ID to hear the last message delivered.

Create or update your contact information directly on the CodeRED website at https://public.coderedweb.com/CNE/33A099CF3F14.  It is also very important that Des Moines Water Works has your current phone number(s) on file.  Update your account profile online at www.dmww.com with your current phone number (select log-in or create a new account at the top of the page) or call a Des Moines Water Works Customer Service Representative at (515) 283-8700 to ensure your phone number(s) on file is up-to-date.

Posted by: Laura Sarcone No Comments
Labels: , , , , Posted in Customer Service, Customers