Archive for January, 2013

January 15, 2013

Welcome New DMWW Customers

Untitled-1Effective January 1, 2013, Des Moines Water Works (DMWW) began providing total service to approximately 465 Polk County Rural Water District #1 customers. DMWW will perform the activities of meter reading, billing, payment processing and general customer service. In addition, DMWW will begin maintaining water distribution system and providing field customer service, including water sampling, leak detection, locate services, meter repair and replacement, meter reading equipment repair and replacement, service termination, and service turn-on. DMWW welcomes its new service customers and is proud to deliver water you can trust for life.

Posted by: Amy Kahler No Comments
Labels: , , , , Posted in Customer Service, Customers January 10, 2013

New Technology for Pleasant Hill Customers

Des Moines Water Works is implementing new meter reading technology in our Pleasant Hill service area. Currently, meter readers walk Pleasant Hill neighborhoods and collect reads manually from meter reading devices located on the exterior of your home or business. In January, we will be kicking off a project to install “fixed base radio frequency” for Pleasant Hill customers. This technology eliminates any manual intervention in collecting meter reads and creates a more efficient reading and billing process.

In addition to being more efficient,  utilizing this technology will also bring enormous benefits to you. You will be able to access your meter reads online at www.dmww.com and/or set up a consumption alert that will advise you when your consumption has exceeded a set number of gallons specified by you. This will help you detect leaks, running toilets, or a garden hose left running as it occurs, saving you the unwelcome surprise of a high bill. In addition, DMWW will be able to monitor for situations of water running continuously at a property (the sign of a potential leak), allowing us to proactively contact you to make you aware of a possible leak.

The project will begin in January and will continue throughout 2013 in phases. Because we may need access to your meter, you will receive a letter asking you to call Des Moines Water Works to schedule an appointment. We look forward to bringing you more robust technology with features that will help you better manage your water usage.

Posted by: Amy Kahler No Comments
Labels: , , , , Posted in Customer Service, Customers January 7, 2013

Environmental Impact Award

Impact Awards-smallThe Center on Sustainable Communities, Des Moines Water Works, Greater Des Moines Partnership, Metro Waste Authority and MidAmerican Energy will honor local organizations and leaders for their sustainability efforts in the Greater Des Moines area. Environmental Impact Award applications will be accepted through Wednesday, March 13, 2013 at 3:30 p.m. To commemorate Earth Month, winners will be announced April 4.

Now in its third year, the Environmental Impact Awards were established to recognize organizations that exemplify environmentally sustainable practices. Awards will be given to businesses (large and small), civic organizations (governmental and non-governmental), and for the built environment (residential and commercial construction). Special honors will be given to an award winner for with the best water management practices and an award winner for the best energy efficiency practices. The award applications are available at www.desmoinesmetro.com/events. All interested parties are encouraged to apply.

Last year’s award winners were Sun Prairie Apartments, City of West Des Moines for the Historic City Hall Renovation in Valley Junction, Strategic America, Kum & Go, Des Moines Bicycle Collective and Pat Boddy. Their many sustainability initiatives are highlighted at http://www.mwatoday.com/initiatives/environmental_impact_award.aspx.

Winners will be recognized at the Environmental Impact Awards luncheon from 11:30 a.m. – 1 p.m. on Wednesday, May 15, at the Raccoon River Park Nature Lodge in West Des Moines. For more information, contact the Greater Des Moines Partnership at (515) 286-4950.

Posted by: Laura Sarcone No Comments
Labels: , , , Posted in Environment, Green Initiatives January 7, 2013

Seeking Applications for Environmental Impact Awards

The Greater Des Moines Partnership, Center on Sustainable Communities, Des Moines Water Works and Metro Waste Authority will honor local organizations and leaders for their sustainability efforts in the Greater Des Moines area. Environmental Impact Award applications will be accepted through Friday, March 14, 2013 at 4:30 p.m.  Winners will be announced on Earth Day, April 22.

Organizations that are dedicated to sustainability, or have made notable contributions to positively impact the environment, are encouraged to apply. Now in its fourth year, the Environmental Impact Awards honor organizations in the following categories:

  1. Businesses (large and small)
  2. Civic organizations (governmental and non-governmental)
  3. Built environment (residential and commercial construction).

Special honors will be given to an award winner for the best water management practices and an award winner for the best energy efficiency practices.  The award applications are available at www.desmoinesmetro.com/events

Last year’s award winners were DART Central Station, Oakridge Neighborhood Teen Center, The ReWall Company, Unity Point Health – Des Moines, Iowa Legal Aid, and City of Des Moines Parks and Recreation.  Their many sustainability initiatives are highlighted at www.WhereItShouldGo.com/EIA.

Winners will be recognized at the Environmental Impact Awards luncheon from 11:30 a.m. – 1 p.m. on Wednesday, May 21, at the Raccoon River Park Nature Lodge in West Des Moines. For more information, contact the Greater Des Moines Partnership at (515) 286-4950.  Media inquiries should be directed to Reo Menning, Metro Waste Authority public affairs director, at (515) 244-0021 or rme@mwatoday.com.

Posted by: Linda Kinman No Comments
Labels: , , , , , Posted in Environment, Green Initiatives